支付产品支持专员
Payments Product Support Specialist
这是一个远程职位。
关于Approvely
Approvely是一个快速增长的支付处理平台，服务于在线游戏行业。我们提供以合规为导向的解决方案，帮助企业在应对复杂的监管要求的同时无缝处理支付。随着我们的扩展，我们正在寻找一位支付产品支持专家，以在我们的客户、销售团队和工程团队之间架起桥梁。
职位概述
我们正在寻找一位知识渊博且技术熟练的支付产品支持专家，该专家应了解支付行业，包括支付处理流程、退款、欺诈预防、KYC（了解你的客户）合规以及授权率。该职位将负责协助客户将其平台集成到移动应用或网站中，解决出现的问题，并确保顺畅的体验。此外，还将通过担任销售工程师的角色，为销售团队提供支持，回答有关Approvely功能、支付方式和系统功能的技术问题。
职责
客户集成支持
· 作为客户将Approvely支付平台集成到其移动应用或网站时的主要联系人。
- 提供关于集成最佳实践的专业指导，包括Webhooks、交易处理和结算工作流程。
- 解决与支付处理相关的错误和技术问题，必要时升级至工程团队。
- 协助客户配置Apple Pay、Google Pay和其他支付方式。
- 解释交易如何获得授权、结算以及在仪表盘中显示。
- 支持客户优化授权率并减少交易失败。
销售工程支持
· 作为销售团队的内部技术资源，在销售过程中解答客户咨询。
- 回答有关系统功能、支付流程、MCC代码、欺诈预防、KYC验证和退款管理的问题。
- 根据集成设置，就3DS认证对交易的影响提供建议。
- 解释交易费用的影响以及如何配置设置以防止客户产生不必要的费用。
行业与产品专业知识
· 深入理解支付生态系统，包括卡网络、收单银行、网关和合规要求。
- 了解授权流程和风险缓解措施。
查看英文原文
This is a remote position.
About Approvely
Approvely is a fast-growing payment processing platform serving the online gaming industry. We provide compliance-driven solutions that help businesses process payments seamlessly while navigating complex regulatory requirements. As we scale, we are looking for a Payments Product Support Specialist to bridge the gap between our customers, sales team, and engineering.
Role Overview
We are seeking a highly knowledgeable and technically proficient Payments Product Support Specialist who understands the payments industry, including payment processing flows, chargebacks, fraud prevention, KYC (Know Your Customer) compliance, and authorization rates. This individual will be responsible for assisting customers as they integrate our platform into their mobile apps or websites, troubleshooting issues, and ensuring a seamless experience. Additionally, they will support the sales team by serving as a sales engineer, answering technical questions about Approvely’s capabilities, payment methods, and system functionality.
Requirements
Responsibilities
Customer Integration Support
· Serve as the primary point of contact for customers integrating Approvely’s payment platform into their mobile apps or websites.
- Provide expert guidance on integration best practices, including Webhooks, transaction processing, and settlement workflows.
- Troubleshoot errors and technical issues related to payment processing, escalating to engineering when necessary.
- Assist customers in configuring Apple Pay, Google Pay, and alternative payment methods.
- Explain how transactions are authorized, settled, and displayed in dashboards.
- Support customers in optimizing authorization rates and reducing transaction failures.
Sales Engineering Support
· Act as an internal technical resource for the sales team, addressing customer inquiries during the sales process.
- Answer questions related to system capabilities, payment flows, MCC codes, fraud prevention, KYC validation, and chargeback management.
- Provide recommendations on how 3DS authentication impacts transactions based on integration setup.
- Explain the impact of transaction fees and how to configure settings to prevent unnecessary fees for customers.
Industry and Product Expertise
· Maintain a deep understanding of the payments ecosystem, including card networks, acquiring banks, gateways, and compliance requirements.
- Stay informed on authorization processes, risk mitigation strategies, and best practices for fraud prevention.
- Assist in identifying trends in customer issues and work with product and engineering teams to improve platform functionality.
Requirements
·
3+ years of experience in the payments industry, working in a technical support, integration, sales engineering, or product support role.
- Strong technical understanding of payment processing, card authorization flows, Webhooks, and API-based integrations.
- Experience with chargeback management, KYC, fraud prevention, and player validation processes.
- Ability to troubleshoot technical errors and guide customers through integration challenges.
- Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.
- Experience working with developers and engineering teams to escalate and resolve complex technical issues.
- Familiarity with merchant category codes (MCCs), 3DS authentication, and alternative payment methods (Apple Pay, Google Pay, etc.).
Preferred Qualifications
· Previous experience in a B2B fintech or payments company, ideally in the high-risk or gaming industry.
- Familiarity with API documentation, SDKs, and payment gateway integrations.
- Understanding of transaction routing, authorization optimization, and risk management strategies.
Benefits
Why Join Approvely?
· Be part of a high-growth fintech company solving real challenges in online gaming payments.
- Work with a talented, fast-moving team that values collaboration, innovation, and execution.
- Have a direct impact on improving customer experiences and influencing product development.
- Competitive salary, benefits, and the opportunity to grow within the company.
Originally posted on Himalayas