资深护理顾问
Senior Consultant, Nursing
公司简介
Press Ganey 是复杂行业中最领先的体验度量、数据分析和洞察提供商——这一地位是我们数十年来与客户深入合作，帮助他们了解并满足关键利益相关者需求所赢得的。我们最早的根基在美国医疗行业——也许是最复杂的行业之一。如今，我们为全球各行各业的客户提供服务，帮助他们改善业务核心的人类体验。我们通过无与伦比的解决方案，结合技术、数据和专业知识，使客户能够精准识别和优先处理机会，加速改进工作，并在客户和员工中建立终身忠诚度。
像所有伟大的公司一样，我们的成功取决于我们的员工和文化。我们的员工拥有世界级的才华、协作的工作精神，以及对工作的热情，这使我们在世界最知名的品牌中获得了值得信赖的顾问地位。作为团队的一员，你将帮助我们为客户创造价值，通过你的贡献和在过程中的声音让我们变得更好。我们的道路是学习和持续改进；团队合作决定了企业成功的方向。
我们的使命：
我们赋能组织提供最佳体验。凭借行业专业知识和技术，我们将数据转化为推动创新和行动的洞察。
我们的价值观：
将人类体验置于组织的核心，让每个人都能被看见和理解。
- 激活客户关系：我们的客户是我们的合作伙伴。我们把他们的目标当作自己的，携手合作将挑战转化为解决方案。
- 成功始于我：个人责任感推动集体成功。我们每个人都尽自己的一份力，同时赋能队友也这样做。
- 承诺学习：每一次胜利都是新的起点。每一次障碍都是一次学习。我们利用每一次经历作为成长的机会。
- 敢于创新：我们以创造力和创新为真正的指南针，挑战现状。
- 更好地一起：我们放下自负。我们共同努力，因此共同获胜。
在 Press Ganey，我们与医疗系统和医疗计划公司合作，解决他们最紧迫的挑战。我们的战略咨询团队将深厚的医疗专业知识与先进的分析能力相结合，提供定制化的、数据驱动的策略，以提升绩效并提升人类体验——涵盖护理、安全、患者体验等方面。
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Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
At Press Ganey, we partner with health systems and health plans to tackle their most pressing challenges. Our Strategic Consulting team blends deep healthcare expertise with advanced analytics to deliver customized, data‑driven strategies that improve performance and elevate the human experience—across nursing, safety, patient experience (PX), and employee experience (EX).
Nurses are the backbone of care delivery. Yet today, they face unprecedented pressures that strain teams and threaten quality. Our nursing consultants have lived these realities—leading teams, driving transformation, and redesigning care delivery. They help clients retain talent, elevate practice, and achieve sustainable nursing excellence. Our solutions reflect the day‑to‑day realities of nursing today and are designed to adapt to whatever tomorrow brings.
Location: Remote (U.S. based) or based in our Chicago, Boston, or South Bend hubs. For in‑office employees, we follow a hybrid schedule—Tuesdays through Thursdays in-office, with flexibility on other days depending on travel.
Travel: Up to 75% nationally
We currently have an exciting opportunity for a Senior Consultant to join our Nursing Consulting team.
Responsibilities include:
- Utilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements
- Partnering with clients to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
- Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
- Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
- Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
- Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
- Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
- Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
- Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
- Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
- Planning, organizing and prioritizing project activities using work plans and other project management tools
Qualifications:
- 5+ years of nursing work with experience designing systems and processes.
- Experience designing strategies that help nurses connect with those in their care.
- Past experience in training and coaching nursing teams.
- Demonstrated experience in driving performance improvement initiatives.
- Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
- Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
- Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
- Experience working in a Magnet‑designated healthcare organization (per the ANCC Magnet Recognition Program®) with a focus on professional training, education or leadership development work is a strong plus.
- Consulting experience is preferred.
Education
- BSN required and an MSN preferred.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:
Originally posted on Himalayas