业务支持主管
Business Support Executive
职位描述
在SmartPA，我们不仅仅提供支持——我们将其转变。
我们的使命简单而大胆：通过创新思维、尖端技术和对卓越的不懈追求，重新定义行政和助理服务。我们受到科技、汽车和零售等行业全球领导者的信任，是更智能、更高效运营的引擎。
我们拥有充满活力、以客户为中心的文化，团队由创造力驱动，每天在SmartPA的工作都独一无二！随着我们迅速发展，这是你加入我们，成为全球最优化行政组织的机会。
如果你准备好挑战现状并创造有意义的影响，我们期待你的加入！
你将负责
卓越中心（COE）是SmartPA的驱动力，战略在这里得以实现。作为这个充满活力、面向客户的部门的一员，你将成为我们业务的核心——每天为客户提供高影响力、量身定制的支持。
在商务支持执行官的职位上，你将为单一客户提供专属、量身定制的支持，与他们密切合作，了解他们的优先事项和挑战。你将建立牢固、值得信赖的关系，提供定制化解决方案，并在推动他们日常成功和长期成果方面发挥关键作用。
以下是你的日常工作内容：
运营管理
- 管理业务任务的全流程交付，确保准确性、及时性和高标准。
- 优先安排并组织工作量，以满足多个任务和工作流的截止日期。
- 跟踪SLA和KPI的进展，使用项目跟踪工具监控交付成果和绩效。
- 保持准确的文档记录，并确保治理和质量保证标准始终得到满足。
- 使用系统、数字工具和自动化解决方案，提高工作效率和效果。
利益相关者管理与沟通
- 定期向团队领导和关键利益相关者汇报进展、风险和结果。
- 参加利益相关者会议，对齐优先事项、解决问题并分享进展。
- 支持问题解决，并为维持高质量和服务标准做出贡献。
持续改进与创新
- 识别改进流程和减少非增值活动的机会。
- 支持持续改进计划，以提高效率和效能。
查看英文原文
job description
At SmartPA, we don't just provide support - we transform it.
Our Mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations.
With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.
If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!
What You'll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to clients daily.
In the role of Business Support Executive, you’ll provide dedicated, tailored support to a single client, working closely with them to understand their priorities and challenges. You’ll build a strong, trusted relationship, deliver bespoke solutions, and play a key role in driving their day-to-day success and long-term outcomes.
Here's what your day-to-day will look like:
Operational Delivery
- Managing the end-to-end delivery of business assignments, ensuring accuracy, timeliness, and high-quality standards.
- Prioritising and organising your workload to meet deadlines across multiple tasks and workstreams.
- Tracking progress against SLAs and KPIs, using project tracking tools to monitor deliverables and performance.
- Maintaining accurate documentation and ensuring governance and quality assurance standards are consistently met.
- Using systems, digital tools, and automation solutions to work efficiently and effectively.
Stakeholder Management & Communication
- Providing regular updates to team leaders and key stakeholders on progress, risks, and outcomes.
- Attending stakeholder meetings to align on priorities, resolve issues, and share progress.
- Supporting issue resolution and contributing to maintaining high quality and service standards.
Continuous Improvement & Innovation
- Identifying opportunities to improve processes and reduce non–value-added activity.
- Supporting continuous improvement initiatives to enhance efficiency and performance.
- Contributing ideas and insight on automation and digital solutions to drive operational excellence.
skills
We're looking for someone who:
- Thrives in a dynamic, entrepreneurial environment where no two days are the same
- Is passionate about redefining what it means to deliver world-class PA and admin support
- Can manage their own time and workload effectively, delivering results with confidence
- Brings enthusiasm, creativity, and positivity to their work
- Enjoys contributing ideas to improve processes and drive business growth
Your experience is key, but your attitude is what sets you apart
Essential:
- Proven experience in business operations, administration, or client service delivery.
- Excellent organisational and multitasking skills, with the ability to manage competing priorities.
- Strong communication and stakeholder management abilities.
- High attention to detail and commitment to quality.
- Proactive, solution-focused mindset.
- Intermediate technical proficiency, including systems navigation, data entry, and digital tools.
- Strong technical proficiency, including GSuite, systems navigation, data entry, and digital tools.
Desirable:
- Experience in process improvement or continuous improvement initiatives.
- Familiarity with automation platforms or digital workflow tools.
- Background in client account management, office management, or similar service-led roles.
work remotely
Yes
salary
R 200,000 - R 400,000 per year
schedule
Full time, 37.5 hours per week
Permanent positions
Monday - Friday
Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day. Time currently 4:00pm to 12:30am (SAST).
Fully remote work
what's in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive salaries
- Yearly bonuses: based on company, department and individual performance
- Flexitime initiative: work when you're most productive (core hours 10am - 4.30pm)
- 33 day annual leave
- Department incentives
- Employee Assistance Programme
how to apply
Our Recruitment Process
Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.
Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.
The selection process consists of two interview stages and skills testing.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our inbox.
Originally posted on Himalayas