DevOps支持工程师（阿根廷）
DevOps Support Engineer (Argentina)
关于 Arize
AI 正在迅速改变世界。随着生成式 AI 重塑各个行业，团队需要强大的方式来监控、排查问题并优化他们的 AI 系统。这就是我们的用武之地。Arize AI 是领先的 AI 与智能体工程可观测性和评估平台，使 AI 工程师能够交付高性能、可靠的智能体和应用程序。从第一个原型到生产规模，Arize AX 在一个工作区中统一了构建、测试和运行——让团队可以自信地更快交付。
我们是一家 C 轮融资公司，由顶级投资者支持，获得超过 1.35 亿美元的融资，并拥有快速增长的客户群，包括 150 多家领先企业和财富 500 强公司。Booking.com、Uber、西门子和百事公司等客户使用 Arize 来实现有效运行的 AI。
团队
我们的本地部署工程团队负责 Arize 在客户环境中的部署。除了与客户合作定义基础设施需求，该团队还设计和开发软件和工具，以在大规模下管理这些系统。本地部署团队已成长为 Kubernetes 和云部署专家，涉及 GCP、Azure 和 AWS，以及处理本地部署的网络和安全方面的问题。该团队充满活力，依赖少数有才华的个人，他们具有高度的自主性和主动性。对于这个职位，我们优先考虑位于阿根廷布宜诺斯艾利斯的候选人。
你将负责
- 作为本地部署客户问题的第一联系人，对基础设施和平台支持请求进行分类和解决
- 实际薪资根据多种与工作相关的因素确定，可能包括可转移的工作经验、技能和资质。Arize 承诺为美国以外的员工提供具有竞争力且符合当地法规的薪酬和福利包。福利、雇佣条款和法定待遇因国家而异，并将在招聘过程中根据职位所在地进行说明。特定计划和福利的资格由当地法律、市场实践和雇佣安排决定
- 使用现有的可观测性工具监控客户的平台健康状况
- 调查和排查基于 Kubernetes 的部署，识别根本原因，应用修复措施，并在需要时升级
- 亲自处理自托管环境，诊断配置、网络和性能问题
- 记录常见问题
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About Arize
AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.
We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.
The Team
Our On-Prem engineering team is responsible for the deployment of Arize in customer environments. In addition to working with customers in defining infrastructure requirements, the team designs and develops software and tooling that enables the management of these systems at large scale. The On-Prem team has grown to be expert in Kubernetes and cloud deployment on GCP, Azure, and AWS as well as dealing with networking and security aspects of on-premise deployments. The team is dynamic and relies on few talented individuals with a high degree of autonomy and initiative. For this role, we are prioritizing candidates who are based in Buenos Aires, Argentina.
What You’ll Do
- Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests
- Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Arize is committed to offering competitive and locally compliant compensation and benefits packages for employees outside the United States. Benefits, employment terms, and statutory offerings vary by country and will be shared during the hiring process based on the location of the role. Eligibility for specific programs and benefits is determined by local laws, market practices, and employment arrangements.Monitor customer’s platform health using existing observability tools
- Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed
- Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues
- Document common issues and resolutions to build out internal runbooks and knowledge base
You should have:
- 3+ years of experience in a DevOps, Infrastructure, or technical support role
- Basic working knowledge of Kubernetes — comfortable reading logs, describing resources, and understanding pod/service behavior
- Familiarity with at least one major cloud provider (AWS, GCP, or Azure)
- Strong troubleshooting instincts and ability to systematically diagnose issues
- Strong written and verbal communication skills in English
- Eagerness to learn in a fast-paced environment with a high degree of autonomy
What will set you apart:
- Experience working with or supporting enterprise customers
- Familiarity with Helm charts and how they're used to manage Kubernetes deployments
- Experience with networking concepts like DNS, TLS, proxies, or firewalls
Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Arize is committed to offering competitive and locally compliant compensation and benefits packages for employees outside the United States. Benefits, employment terms, and statutory offerings vary by country and will be shared during the hiring process based on the location of the role. Eligibility for specific programs and benefits is determined by local laws, market practices, and employment arrangements.
More About Arize
Arize’s mission is to make the world’s AI work—and work for people.
Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.
Learn more about what we're doing here:
https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/
https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/
Diversity & Inclusion @ Arize
Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture
- Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
- Culturally conscious events such as LGBTQ trivia during pride month
- We have an active Lady Arizers subgroup