EDI帮助台代表 - 远程蒙大拿州（任何城市，MT，美国，99999）
EDI Helpdesk Representative - Remote Montana (Any city, MT, US, 99999)
优秀的企业需要优秀的团队来推动运营。加入解决业务挑战并提升我们工作和成长方式的团队。在Gainwell工作有其回报。你将有机会在一个重视你的贡献并注重工作灵活性、学习和职业发展的公司中发展事业。
职位简介
作为Gainwell位于蒙大拿州的远程EDI帮助台代表，你将通过帮助解决与电子数据交换（EDI）、供应商服务和医疗交易相关的问题和疑问，为医疗提供者提供支持。
该职位支持蒙大拿州医疗补助计划的运作，100%远程办公。强烈建议候选人居住在蒙大拿州；但符合条件的其他美国地区的候选人也可能被考虑。
你将直接与医疗提供者合作，研究问题，解决疑虑，并确保他们获得准确及时的支持。
你在我们使命中的职责
- 作为医疗提供者的首要联系人，接听来电并回应与EDI和提供者相关的查询。
- 研究、排查并解决提供者的问题，在需要时将更复杂的问题转交至相应团队。
- 进行外拨跟进电话和沟通，以确保及时解决提供者的需求。
- 处理提供者和成员的信息更新，同时保持准确性、合规性和文档标准。
- 在交付专业且响应迅速的客户服务的同时，达到既定的服务、质量和生产目标。
我们寻找的人选
- 需要高中文凭或同等学历。
- 至少两年在客户服务、呼叫中心支持、帮助台支持、医疗运营、提供者服务、理赔处理、EDI支持或相关领域的工作经验。
- 具有支持医疗提供者、医保会员、理赔处理、医疗补助计划或医疗客户支持的经验优先。
- 具备良好的口头和书面沟通能力，能够清晰地研究和解释信息。
- 能够在远程工作环境中操作多个系统，管理多项优先任务，并保持对细节的高度关注。
你在此职位中可以期待
- 100%远程职位，优先考虑居住在蒙大拿州的候选人。
- 设备由Gainwell Technologies提供。
- 周一至周五的标准工作时间安排。
查看英文原文
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As an EDI Helpdesk Representative - Remote Montana at Gainwell, you’ll support healthcare providers by helping resolve questions and issues related to Electronic Data Interchange (EDI), provider services, and healthcare transactions.
This position supports Montana Medicaid operations and is 100% remote. Candidates residing in Montana are strongly preferred; however, qualified candidates residing elsewhere in the United States may also be considered.
You’ll work directly with healthcare providers to research issues, troubleshoot concerns, and help ensure they receive accurate and timely support.
Your role in our mission
- Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries.
- Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed.
- Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
- Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
- Meet established service, quality, and productivity goals while delivering professional and responsive customer support.
What we're looking for
- High School Diploma or GED required.
- Minimumtwo years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field.
- Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred.
- Strong verbal and written communication skills with the ability to research and explain information clearly.
- Ability to navigate multiple systems, manage competing priorities, and maintain strong attention to detail in a remote work environment.
What you should expect in this role
- 100% remote position, with preference given to candidates residing in Montana.
- Equipment provided by Gainwell Technologies.
- Monday through Friday schedule during standard business hours.
- Video cameras must be used during all virtual interviews and the first week of training.
- Candidates must successfully complete a skills and competency assessment as part of the hiring process.
This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.
The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Originally posted on Himalayas