产品经理，支付
Product Manager, Payments
##### 职位描述
我们正在招聘一位资深、亲力亲为的产品经理，加入WooCommerce Payments团队，并负责支付产品和合作伙伴集成中的一个特定领域。
你将与产品负责人紧密合作，并与工程、设计、支持和合作伙伴团队日常协作。这个职位非常注重执行。你将花大量时间在工作中：在Linear上编写和优化问题，处理错误和事件，审查和塑造Figma中的流程，创建轻量级原型，并在需要时撰写简要说明或PRD。
WooCommerce的支付系统规模庞大——总支付金额达数十亿美元——这一体验的质量直接影响商家收入、购物者转化率以及Woo商业引擎的成功。这个职位位于可靠性、信任和执行最重要的位置。
##### 你将负责的工作
- 负责支付产品领域中关键部分的产品方向和执行，有明确的目标、优先级和可衡量的结果。
- 提升商家和购物者的体验，涵盖注册、结账、退款和争议、结算、报告以及整体可靠性。
- 通过减少故障和摩擦、降低支持量、提高产品评分和商家信任来提升质量标准。
- 使用数据、支持信号和商家反馈来决定下一步工作内容，定义成功指标，并明确权衡取舍。
- 与重点支付合作伙伴（包括Stripe和PayPal）密切合作，改进集成、发布变更、管理依赖关系并解决问题。
- 通过清晰、直接的写作和沟通，让相关方保持一致，了解进展、风险和决策。
##### 我们寻找的人选
- 7年以上产品相关经验，有高级工程师经验，能够负责复杂问题领域，并通过清晰的沟通和精准的执行影响跨职能团队。
- 4年以上支付或金融科技经验，最好是在大规模产品上；有大型或全球发布经验者优先。
- 强大的产品判断力。你能在混乱的情况下做出好的决策，不需要完美信息也能推进工作。
- 擅长在关键、高信任度的系统中工作，可靠性至关重要，小的改动可能产生巨大影响。
- 能够深入与工程师和设计师合作解决复杂问题，包括技术限制和权衡。
- 强烈的分析习惯和务实的方法
查看英文原文
##### The role
[We’re](https://woocommerce.com/) hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations.
You’ll collaborate closely with the Head of Product, and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional. You’ll spend much of your time in the work: in Linear writing and refining issues, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when they’re needed.
Payments at WooCommerce run at a serious scale—billions in total payment volume—and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of Woo’s commercial engine. This role sits right where reliability, trust, and execution matter most.
##### What you’ll work on
- Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes.
- Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability.
- Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust.
- Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit.
- Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues.
- Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions.
##### What we’re looking for
- 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution.
- 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus.
- Strong product judgment. You can make good calls in messy situations and don’t need perfect information to move forward.
- Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact.
- Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs.
- Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation.
- Clear written and verbal communication in a distributed, async environment.
- Familiarity with WooCommerce, [WordPress](https://wordpress.org/), or open-source ecosystems is a plus.
**Salary range: $170,000-$240,000 USD.** Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our [Benefits Page](https://automattic.com/benefits/). And check out these links to learn more about [How We Hire](https://automattic.com/how-we-hire/) and [What We Expect from Ourselves](https://automattic.com/expectations/). #LI-Remote
##### About Automattic
Now in [our 20th year](https://timeline.automattic.com/), we’re the people behind [WordPress.com](http://wordpress.com/), [WooCommerce](https://href.li/?http://woocommerce.com/), [Beeper](https://www.beeper.com/), [Tumblr](https://href.li/?https://www.tumblr.com/), [Simplenote](https://href.li/?http://simplenote.com/), [Jetpack](https://href.li/?http://jetpack.com/), [Longreads](https://href.li/?http://longreads.com/), [Day One](https://href.li/?https://dayoneapp.com/), [PocketCasts](https://href.li/?https://www.pocketcasts.com/), and more. We believe in making the web a better place.
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
[We believe in Open Source](https://github.com/Automattic), and the vast majority of our work is available under the [GPL](https://en.wikipedia.org/wiki/GNU_General_Public_License). Automattic is a [Most Loved Company](https://mostlovedworkplace.com/companies/automattic-inc/), an Equal Opportunity employer, and [Disability Confident Committed](https://disabilityconfident.campaign.gov.uk/). ( [Here’s what that might mean for you](https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/).) If you need accommodations during the application or interview process, please [fill out this form](https://automattic.com/application-accommodation-request/). We are committed to ensuring an accessible hiring process for all candidates. Learn more about our [Employee Resource Groups](https://automattic.com/automattician-resource-groups/).
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