高级区域客户经理
Sr. Regional Account Manager
**关于 HopSkipDrive**
在 HopSkipDrive，我们的使命是通过出行创造机会。我们是安全、快速且简单的补充学生交通服务的领导者。通过我们的平台，我们将孩子与经过严格审核的司机联系起来。通过我们的软件，我们解决全国学校和学区面临的最大交通挑战。
由三位母亲创立，作为解决她们自身交通问题的方案，我们现在已经为超过五百万名乘客提供了服务，覆盖超过20个州。我们持续快速增长——多次入选 Inc. 5000 并登上德勤 500 快速成长科技公司榜单。HopSkipDrive 是一家 D 轮融资公司，至今已筹集了 1 亿美元。
**我们如何工作**
我们每天使用 AI，并非作为生产力的附加功能。它贯穿于我们工作的每个层面。我们重新思考工作的完成方式、谁负责什么以及小型团队能实现什么。如果你已经将 AI 融入你的工作流程，你将迅速上手。如果没有，你需要准备好快速学习并以不同于以往的方式工作。
**我们是谁：**
我们是一支有动力、专注使命的团队，热衷于通过创新和影响力改变交通。我们不仅仅是在销售服务，而是与学区和政府机构建立长期合作关系，用我们经过审核的 CareDriver 平台和前沿解决方案解决他们最棘手的问题。
作为收入团队，我们的目标明确：推动收入增长，为客户创造价值，并重新定义出行的可能性——同时为最需要帮助的人带来有意义的改变。
高级区域客户经理（RAM）负责对一级客户群进行日常账户管理和长期账户策略。该职位负责客户留存、扩展和整体账户健康状况，并作为复杂学区的战略核心。高级 RAM 在有限监督下领导账户级策略，并与区域销售经理合作支持关键客户。
这是一个高级的、收入负责的角色，专注于通过战略账户规划、挑战者主导的销售和跨职能执行实现可衡量的结果。成功需要高级的客户沟通能力、强大的商业敏锐度、严谨的运营执行力，以及影响内部和外部利益相关者的能力。
要在这个职位上表现出色，你将被期望对工作负责并展示出...
查看英文原文
**About HopSkipDrive**
At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country.
Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a _Series D company and has raised $100M to date._
**How we work**
We use AI every day, and not as a productivity add-on. It's woven into how we work at every level. We're rethinking how work gets done, who does what, and what a small team can accomplish. If you've already built AI into how you work, you'll hit the ground running. If you haven't, you'll need to be ready to learn fast and work differently than you have before.
**Who We Are:**
We are a driven, mission-focused team, passionate about transforming transportation through innovation and impact. Rather than just selling a service, we build lasting partnerships with school districts and government agencies, solving their toughest challenges with our vetted CareDriver marketplace and cutting-edge solutions.
As a Revenue team, our goal is clear: drive revenue growth, deliver value to our clients, and redefine what's possible in mobility-while making a meaningful difference for those who need it most.
The Sr. Regional Account Manager (RAM) is responsible for day-to-day account management and long-term account strategy across a Tier 1 book of business. This role owns retention, expansion, and overall account health while serving as the strategic quarterback for complex districts. The Sr. RAM leads account-level strategy with limited oversight and supports Key Accounts in partnership with Regional Sales Managers.
This is a senior, revenue-owning role focused on driving measurable outcomes through strategic account planning, Challenger-led selling, and cross-functional execution. Success requires advanced client communication, strong commercial acumen, operational rigor, and the ability to influence both internal and external stakeholders.
To excel in this role, you will be expected to take ownership of and demonstrate the following key job responsibilities:
- **In-Person Client Engagement:** Dedicate 2-3 days each week to on-site client visits to foster relationships, deepen understanding of client needs, and drive meaningful engagement. Additional national travel may be needed and reliable transportation is required.
- **Spearhead Enterprise Growth:** Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology. Build and execute district-level growth strategies, including multi-threaded stakeholder plans while owning retention, expansion, and overall performance of named accounts.
- **Manage Client Accounts**: Deliver exceptional client service, build and maintain strong, multi-threaded relationships across operational, technical, and executive stakeholders.
- **Seek Net-New Opportunities:** Lead multi-department discovery within districts to uncover unmet needs and quantify opportunity. Drive strategic expansion across HopSkipDrive’s product suite through structured discovery and Challenger methodology.
- **Communicate Tailored Value:** Communicate confidently with client executives, influencing decision-making through data, insight, and outcome-based recommendations.
- **Partner Cross-Functionally:** Align Sales, Operations, Product, Finance, Trust & Safety and Support around client priorities and optimize our offerings to their needs **.**
- **Lead Pricing Discussions:** Lead renewals and expansions, including structured negotiations and closing motions **.**
- **AI Enabled Operational Excellence:** Utilize AI to craft personalized meeting agendas, synthesize complex stakeholder needs, and draft high-impact follow-up communications. Leverage AI to generate automated summaries of Salesforce (SFDC) data, transforming raw metrics into actionable, insight-led recommendations for executive stakeholders. Employ AI to assist in building recurring account reports, identifying product-level gaps, and creating scalable growth strategies that prioritize client outcomes by automating routine reporting and documentation, you will minimize administrative overhead, dedicating more time to discovery and deepening multi-threaded district relationships.
**Who You Are:**
**Required**
- 8+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments.
- Proven ownership of retention and expansion revenue.
- Strong executive communication and presentation skills.
- Demonstrated success managing complex, multi-stakeholder accounts.
- Advanced CRM discipline and data fluency (Salesforce or equivalent).
- Experience leading cross-functional account execution.
- Comfort operating in ambiguity with accountability for outcomes.
- Experience in education, government, or regulated markets highly preferred
- Familiarity with Challenger or similar insight-led sales methodologies highly preferred
- Background in transportation, logistics, or marketplace platforms highly preferred
- High operational rigor and the ability to leverage AI into daily workflows
**Our Investment In You:**
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is an $90,000-100,000 base with an OTE of $150,000 - $170,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
**NOTE* The role will require 2-3 days on-site client visits regionally.**