工作流与流程设计师（AI赋能）
Workflow + Process Designer (AI Enablement)
我们是谁
Notion 是一个协作型 AI 工作空间，团队和代理可以共同思考 https://www.youtube.com/watch?v=vkpYpWfEK5s。我们正在打造一个地方，让您的知识、项目、会议和 AI 工具并肩共存，使工作更快、更清晰、更不零散。数百万个人、小团队和大公司都在 Notion 上开展工作。
Notinos（我们的员工）是将这个未来的工作方式变为现实的客户零号。我们重视工艺，打造持久的事物，并相信优秀的工作本质上仍是人类的。我们的目标不是推出下一个功能。每一位 Notinos 团队都在努力设定人类在 AI 时代协作的标准。从构建企业的记录系统到创建和管理 AI 代理，再到自动化处理琐碎的工作，我们非常重视为客户提供更多时间去完成他们生命中的重要工作。
职位简介：
负责我们基础业务团队如何设计、自动化和运营他们最重要的工作流程。
Notion 正在快速成长，支撑我们业务的流程——包括需求收集、优先级排序、执行、审批、升级、报告等——需要在不增加人手或失去可审计性的情况下进行扩展。这个职位的职责是端到端地重新设计这些流程，并直接将 AI 嵌入其中，使工作更快，系统保持可信。
在 Notion 的不同之处：你将作为客户零号使用 Notion。你将设计跨越 Notion、Slack、邮件、支持工具和内部数据的多系统工作流程，然后交付运行这些流程的定制代理、技能和自动化方案——与财务、法务、人力资源、运营、数据和工程团队合作，推动真正的采用，而不仅仅是文档化。
这个职位可以在旧金山或纽约市任一地点工作。我们在周一、周二和周四（我们的锚点日）在办公室工作，因为我们认为在面对面的环境中一起思考和构建是最有效的。我们寻找一位在这些日子愿意与团队一起工作的候选人。
你将取得的成果：
- 端到端地重新设计跨职能流程：为基础业务团队绘制并优化核心和跨职能流程，使其比所替代的运营模型更加简单、快速和一致。
- 架构多系统工作流程：设计跨越 Notion、Slack、邮件、支持工具和内部系统的流程，具有明确的状态、路由、权限和可审计性。
- 设计容错机制，而不仅仅是成功场景
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WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Own how our Foundations business teams design, automate, and operate their most important workflows.
Notion is growing quickly, and the processes that run our business — intake, triage, execution, approvals, escalations, reporting — need to scale without adding headcount or losing auditability. This role exists to redesign those processes end to end and to embed AI directly into them, so the work moves faster and the system stays trustworthy.
What's different at Notion: you'll build on Notion as customer zero. You'll design multi-system workflows spanning Notion, Slack, email, support tooling, and internal data, then ship the custom agents, skills, and automations that run them — partnering with Finance, Legal, People, Ops, Data, and Engineering to drive real adoption, not just documentation.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Redesign cross-functional processes end to end: Map and optimize core and cross-functional flows for Foundations business teams, making them simpler, faster, and more consistent than the operating models they replace.
- Architect multi-system workflows: Design workflows spanning Notion, Slack, email, support tooling, and internal systems and data, with clear states, routing, permissions, and auditability.
- Design for failure, not just the happy path: Identify edge cases, controls, and handoffs so workflows are resilient, reviewable, and easy for a business team to operate without you.
- Embed AI with clear human-in-the-loop patterns: Define where AI assists, automates, approves, and audits — and make it obvious what AI did and why.
- Build and maintain custom agents and skills: Ship the agents, structured skills, and runbooks that power intake triage, summarization, routing, escalation, and reporting for business teams.
- Instrument everything you ship: Define success metrics (cycle time, deflection, quality, adoption), measure them, and iterate based on data and stakeholder feedback.
- Set the standards others build on: Establish best practices for AI safety, permissions, transparency, and workflow documentation so the patterns hold as more teams adopt them.
- Drive adoption and change management: Partner with business stakeholders so tooling gets used because it's intuitive and reliable, and measurably improves day-to-day work.
SKILLS YOU'LL NEED TO BRING:
- Process and systems design depth: 2–6 years in operations design, service design, product operations, business systems, or internal tools, with a portfolio showing systems thinking and measurable outcomes.
- Complex workflow experience: Demonstrated ability to design for intake, triage, routing, approvals, escalations, and reporting across teams and tools, including states, permissions, and auditability.
- Process mapping rigor: Hands-on experience mapping and improving business processes through journey maps, service blueprints, operating models, and SOPs.
- AI-native builder mindset: Experience designing or building with AI assistants and agents, workflow automation, or internal tooling — including prompt design, tool selection, and evaluation for quality, reliability, and edge cases. This role requires AI fluency.
- Lightweight automation ability: Comfort building with Notion custom agents and automations, structured skills, and integrations across systems (APIs, webhooks, connectors). Hands-on preferred.
- Clear communication and stakeholder judgment: Ability to convey design intent using whatever artifact fits the problem, and to present and defend tradeoffs across multiple tools and teams.
- Comfort with ambiguity: Experience operating in fast-moving environments and collaborating deeply with engineers and PMs to shape decisions, not just execute them.
NICE TO HAVES:
- Consulting background in technology, process and operations consulting, or business/digital transformation — including discovery, current- and future-state process mapping, and stakeholder workshops
- Track record delivering client engagements across multiple functions or industries, and turning that pattern recognition into repeatable playbooks and operating standards
- Experience designing internal tools, developer platforms, or enterprise software
- Familiarity with data concepts (schemas, event tracking, dashboards) and operational analytics
- Notion product expertise
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $166,000 – $185,000 per year.
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A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.