客户成功总监
Director of Customer Success
关于Paubox
我们的使命是成为HIPAA合规电子邮件安全领域的市场领导者。
我们以Paubox核心价值观为驱动，这些是我们高度重视的核心原则。它们为打造一家长期价值卓越的公司奠定了基础。
Paubox核心价值观包括：
- 客户反馈。我们以客户反馈作为我们要构建什么以及何时构建的路线图。
- 重大想法至关重要。我们知道客户想要安全性、可靠性和易用性。这些是不会随时间改变的重大想法。
- GSD。我们不只是谈论完成工作；我们真正完成工作。
- 我们做好准备。在快节奏的环境中，我们在开始之前会做好准备工作。我们不会跳过困难的工作或忽视细节。
- 诚实与信任。诚实与客户和团队建立信任。我们知道诚实对Paubox的发展至关重要。
- 清晰沟通。当与客户和彼此之间有清晰一致的沟通时，我们会蓬勃发展。
- 数据驱动。商业决策由数据驱动，而非情绪。
- 我们是领导者，不是追随者。我们在行业中、对客户以及在社区中提供领导力。
正如只有偏执狂才能生存，我们知道为了确保未来的成功，我们必须成为一家AI原生公司。换句话说，我们在保持员工数量相对稳定的同时不断成长。我们并不是为了用AI取代人类。
该职位为完全远程办公，但申请人必须在美国。
关于该职位
Paubox正在寻找一位客户成功总监，以现代化我们的完整售后运营，负责客户实施、支持和成功。
在这个关键角色中，你将处于创新的前沿，领导我们的AI项目，以现代化我们对9000多名客户的入职、留存和增长方式。如果你在快节奏的初创环境中茁壮成长，并且热衷于通过人际连接和尖端技术打造世界级的客户体验，我们希望听到你的声音。
你的日常职责
- 识别并实施AI原生策略，使团队能够提供世界级的客户体验。
- 负责留存表现、续约预测以及与销售部门的扩展协调。
- 建立并推动售后职能的可持续运营模式，确保责任明确、可预测和可扩展。
- 对实施、支持和客户成功团队提供监督和领导。
- 推动并报告
查看英文原文
About Paubox
Our mission is to become the market leader for HIPAA compliant email security.
We are driven by the Paubox Foundations, which are core principles we care intensely about. They lay the groundwork for building a company of long-lasting and exceptional value.
The Paubox Foundations are:
- Customer feedback. We use customer feedback as our roadmap of what to build and when to build it.
- Big ideas matter. We know customers want security, reliability, and ease of use. These are big ideas that will not change over time.
- GSD. We don’t just talk about getting the job done; we get the job done.
- We do the homework. In a fast-paced environment, we do our homework before we embark. We don’t skip the hard work or ignore the details.
- Honesty and trust. Honesty builds trust with our customers and our team. We know that honesty is essential to thriving at Paubox.
- Clear communication. We thrive when there is clear, consistent communication with customers and with each other.
- Data-driven. Business decisions are driven by data, not emotion.
- We are leaders, not followers. We provide leadership in our industry, to our customers, and in our communities.
As only the paranoid survive, we know that to ensure future success, we must become an AI-native company. In other words, we are growing while keeping headcount relatively flat. We are not pursuing AI to replace people.
This role is fully remote, however applicants must be in the United States.
About the role
Paubox is looking for a Director of Customer Success to modernize our full post-sales operation, overseeing customer implementation, support, and success.
In this pivotal role, you will be at the forefront of innovation, leading our AI initiatives to modernize how we onboard, retain, and grow our 9,000+ customers. If you thrive in fast-paced startup environments and are passionate about building world-class customer experiences through both human connection and cutting-edge technology, we want to hear from you.
Your day-to-day
- Identify and implement AI-native strategies that enable teams to deliver world-class customer experiences.
- Own retention performance, renewal forecasting, and expansion alignment with Sales
- Establish and drive a sustainable operating model across post-sale functions, ensuring accountability, predictability, and scalability.
- Provide oversight and leadership for the implementation, support, and customer success teams.
- Drive and report on key performance indicators including retention, churn, and adoption.
- Partner closely with sales, marketing, operations, and product teams to surface customer feedback on products.
- Foster a culture of continuous improvement and professional growth.
What you'll need to succeed
- An AI-native mindset.
- Hands-on experience implementing AI and other technologies to increase team efficiency while delivering a “right touch” model for customers from SMB to enterprise.
- Proven leadership in customer success or account management within B2B SaaS.
- A track record of success in high-growth, fast-paced startup environments.
- Deep understanding of customer success metrics across the post-sales journey and the ability to turn data into strategy.
It would be great if you also have
- Experience with HubSpot and Claude
- A background in the healthcare industry or deep knowledge of HIPAA compliance.
- Experience managing and aligning multi-departmental structures.
What you'll get from us
- A fully-remote work environment, no RTO here!
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Principal
- 401(k) retirement account
- Sick and vacation time totaling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided MacBook and other necessary equipment
- $500 quarterly stipend for professional development
Salary data for this role
- Base salary range is set at $190,000
- Annual target bonus is $20,000 (prorated based on start date for the first year)
Paubox is an equal opportunity employer. All qualified applicants will be considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes.
We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.
This is a full-time remote position, and requires individuals to operate a company-provided computer effectively for the duration of their workday.
Originally posted on Himalayas