服务交付经理
Manager, Service Delivery
GTT助你职业成长！
加入GTT，成为通过创新、人工智能驱动的解决方案，简单安全地连接人与数据全球使命的一部分。我们赋能充满好奇心、适应性强的专业人士，让他们对自己的工作负责，打造一个你的想法能产生明显、现实影响的文化。如果你被复杂挑战和互相支持的团队所激励，GTT就是你建立有成就感职业生涯的地方。
在美洲地区领导关键连接的交付
你是否是一位以客户为中心的领导者，拥有深厚的服务交付经验并热衷于追求卓越的运营？在GTT，我们正在寻找一名服务交付经理-项目管理，带领一支高绩效团队，为美洲地区的企业客户提供复杂的托管服务和以太网解决方案。这个职位适合在快节奏环境中茁壮成长、能够在协作与责任之间取得平衡，并对客户成果负全责的人。
职位简介
作为服务交付经理-项目管理，你将领导、发展和扩大由项目经理组成的小队，负责GTT托管服务组合的实施和激活。你将与销售、工程、运营和外部供应商跨职能合作，确保项目按时、按范围完成，并符合客户期望和SLA。
主要职责
- 领导和发展一支负责客户导向电信项目的项目经理团队
- 负责服务交付表现，包括SLA、KPI、质量和客户满意度
- 协调内部和外部资源以达成项目里程碑和业务目标
- 主动识别、上报并解决交付风险和问题
- 推动流程、工具和团队能力的持续改进
- 与内部利益相关者和企业客户保持良好的关系
必备经验
- 3–5年电信行业经验，包括1年以上直接下属管理经验
- 具有交付网络、以太网或托管服务的项目管理经验
- 具有IP中继、DIA、SD-WAN、MPLS、以太网或云网络的经验
- 强大的沟通、组织和利益相关者管理技能
- 在快节奏、跨职能环境中有效工作的能力
加分项
- 本科学位
- 具有管理财务预测和运营指标的经验
查看英文原文
Grow Your Career with GTT!
Join GTT to be part of a global mission to simply and securely connect people and data through innovative, AI-driven solutions. We empower curious, adaptive professionals to take ownership of their work, offering a culture where your ideas have a visible, real-world reach. If you are energized by complex challenges and a supportive team that lifts each other up, GTT is the place to build a rewarding career.
Lead the Delivery of Mission‑Critical Connectivity Across the Americas
Are you a people-first leader with deep service delivery experience and a passion for operational excellence? At GTT, we’re looking for a Manager, Service Delivery – Project Management to lead a high-performing team responsible for delivering complex managed services and Ethernet solutions to enterprise customers across the Americas. This role is ideal for someone who thrives in fast-paced environments, balances collaboration with accountability, and takes ownership of customer outcomes end to end.
About the Role
As Manager, Service Delivery – Project Management, you will lead, develop, and scale a team of Project Managers responsible for the implementation and activation of GTT’s managed services portfolio. You will partner cross-functionally with Sales, Engineering, Operations, and external vendors to ensure projects are delivered on time, within scope, and aligned to customer expectations and SLAs.
Key Responsibilities
- Lead and develop a team of Project Managers delivering customer-facing telecommunications projects
- Own service delivery performance, including SLAs, KPIs, quality, and customer satisfaction
- Coordinate internal and external resources to meet project milestones and business objectives
- Proactively identify, escalate, and resolve delivery risks and issues
- Drive continuous improvement across processes, tools, and team capability
- Maintain strong relationships with internal stakeholders and enterprise customers
Essential Experience
- 3–5 years of telecommunications experience, including 1+ year managing direct reports
- Project management experience delivering network, Ethernet, or managed services
- Experience with IP Transit, DIA, SD‑WAN, MPLS, Ethernet, or cloud networking
- Strong communication, organizational, and stakeholder management skills
- Ability to operate effectively in a fast‑paced, cross‑functional environment
Nice to Have
- Bachelor’s degree
- Experience managing financial forecasts, operational metrics, or vendor performance
- Background in service provider or large‑scale enterprise environments
Hours/Travel/Shift:
Standard business hours; occasional travel may be required.
Why Join GTT?
Commitments drive the speed and relevance required to transform our culture and deliver extraordinary value to our customers. By embracing these commitments together, we create a thriving environment where we lift each other up and achieve mutual success.
- Adaptive Mindset: We meet change head‑on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.
- Collective Impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.
- Customer Ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
Originally posted on Himalayas