高级副总裁 销售（北美）
SVP Sales (North America)
#### 关于Emplifi
[Emplifi](http://emplifi.io/) 是唯一一个[自主客户体验平台](https://emplifi.io/platform-overview/)，将社交媒体营销、电商和客户服务整合在一起，服务于全球超过20,000个品牌。由Fuel AI驱动，基于超过5T的数据，被行业分析机构评为领导者，Emplifi帮助企业团队协调连贯的客户旅程，规模化提供个性化体验，将每个客户接触点转化为竞争优势。
#### 关于该职位
SVP销售（或总经理）负责该地区Emplifi的商业组织，管理区域损益表并推动新业务、扩展和留存的全渠道收入成果。向首席营收官汇报，SVP销售将全球市场进入策略转化为区域执行，建立并扩展销售团队，指导团队实现企业级执行力，并亲自参与该地区最重要的客户账户。
与客户成功、市场、产品和财务紧密合作，SVP销售对区域预订量、ARR增长以及毛收入和净收入留存负责。SVP销售是该地区的高级商业领导者，评估人才，与团队建立信任，并精准执行，使Emplifi成为该地区的明确市场领导者。
#### 在这里你将做什么
_**区域营收领导**_
- 负责区域销售成果和损益表，与客户体验领导层保持虚线合作关系，以实现关键客户增长和留存的商业成果
- 在区域内执行全球市场进入策略，根据本地市场动态调整细分和客户优先级，重点关注企业客户
- 负责区域营收预测并实现季度和年度预订量、ARR和盈利目标
- 推动增长的方式包括：
- 新客户获取
- 交叉销售和升级销售
- 战略客户增长
- 亲自赢得顶级客户并直接完成高知名度的企业客户交易
_**区域运营与销售执行**_
- 建立运营基础设施（管道管理、预测纪律、CRM采用），以实现可重复、可预测的营收动作
- 评估销售团队，识别差距，并招聘高绩效销售人才
- 与全球营收运营合作，进行区域领土设计、配额设定和薪酬对齐
- 建立区域
查看英文原文
#### About Emplifi
[Emplifi](http://emplifi.io/) is the only[Autonomous CX platform](https://emplifi.io/platform-overview/) unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
#### About the Role
The SVP Sales (or General Manager) leads Emplifi's commercial organization within the region, regional P&L and driving full-funnel revenue outcomes across new business, expansion, and retention. Reporting to the Chief Revenue Officer, the SVP Sales translates the global go-to-market strategy into regional execution, building and scaling the sales organization, coaching the team to enterprise-caliber execution, and personally engaging on the region’s highest-priority accounts.
Working closely with Customer Success, Marketing, Product, and Finance, the SVP Sales is accountable for regional bookings, ARR growth, and Gross and Net Revenue Retention. The SVP Sales is the senior commercial leader on the ground, assessing talent, building trust with the team, and executing with precision to make Emplifi the clear market leader in the region.
#### What You'll Do Here
_**Regional Revenue Leadership**_
- Own regional sales outcomes and P&L, with a dotted-line partnership to Customer Experience leadership for key account growth and retention commercial results
- Execute the global go-to-market strategy within the region, tailoring segmentation and account prioritization to local market dynamics, with a sharp focus on the Enterprise segment
- Own the regional revenue forecast and deliver quarterly and annual bookings, ARR, and profitability targets
- Drive growth through:
- New logo acquisition
- Cross-sell and upsell
- Strategic account growth
- Win top-tier accounts personally and close high-profile enterprise clients directly
_**Regional Operations & Sales Execution**_
- Build the operational infrastructure (pipeline management, forecasting discipline, CRM adoption) needed for a repeatable, predictable revenue motion
- Assess the sales team, identify gaps, and recruit high-performing sales talent
- Partner with global Revenue Operations on territory design, quota-setting, and compensation alignment for the region
- Establish regional reporting cadences that drive transparency and accountability to the global revenue organization
_**Strategic Customer Retention**_
- Partner with Customer Success leadership to align on retention, expansion, and enterprise client strategy within the region
- Own the commercial dimension of regional Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), expansion bookings, renewal pricing, and upsell execution
- Personally engage with executive stakeholders at the region’s largest and most strategic customers
- Execute and sell accurate and consistent sales processes leading to a successful customer experience
_**Sales Excellence**_
- Partner with GTM CoE and implement global go-to-market processes
- Coach and develop the sales team through structured methodologies, clear metrics, and hands-on leadership
- Build a coaching culture through structured leadership development, in the field and in the details, without micromanaging
- Drive pipeline discipline, forecasting accuracy, and sales productivity within the region
- Leverage AI and data to improve sales execution and decision-making, and apply fluency with AI tools to credibly engage enterprise buyers
_**Cross-Functional Leadership**_
- Partner with Marketing, Product, and global leadership to sharpen Emplifi’s market position in the region
- Contribute market insight and customer feedback to inform product development and roadmap priorities
- Report on regional performance and contribute to corporate planning and long-range growth strategy
_**Leadership & Culture**_
- Build, develop, and inspire a high-performing regional sales team
- Recruit, retain, and develop top commercial talent
- Foster a culture of accountability, customer obsession, collaboration, and continuous improvement
#### What You'll Bring to Us
- A track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology
- Experience at the VP level or above leading sales and customer success teams in a high-growth company, with the ability to work cross-functionally with Customer Experience and post-sale functions
- Proven ability to build and scale a sales organization, with clear methodologies for hiring, coaching, and performance management
- Experience leading through M&A and business integrations, with demonstrated success integrating acquired product offerings into the broader portfolio and GTM motion, consolidating sales teams and coverage models, and leading enablement and change management to accelerate cross-sell, sales productivity, and revenue realization
- Strong enterprise sales skills, able to run a complex deal personally and teach others to do the same
- Fluency with AI tools and AI-driven technology, applied to their own work and to credible conversations with enterprise buyers
- A hands-on leadership style
- A self-starter with strong problem-solving instincts and comfort with ambiguity, able to operate at pace in a fast-moving, high-growth environment
#### What We Offer
- International and fast-paced environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Flexible working environment
- Unlimited Paid Time Off
- Sick Days & Community Service Days
- Meetups & conferences
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
- Company paid STD and LTD
- 401K
- Educational Reimbursement Opportunities
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
- There’s more as well! Speak with us to find out all the details!
_At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities._
_Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are._
_We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process._