技术客户经理
Technical Account Manager
关于Megaport
我们不是一家普通的科技公司——而且我们也不想成为。Megaport是网络即服务（NaaS）领域的全球领导者，改变了企业连接到云、数据中心和彼此的方式。我们在澳大利亚证券交易所上市，并与亚马逊、微软、谷歌、甲骨文、IBM等科技巨头建立了合作关系。总部位于布里斯班，员工超过600人，分布在亚太地区、欧洲和美洲，我们的员工在一个协作、支持且（真的）有趣的环境中工作。
我们的团队文化
我们是一群问题解决者、像素调整者、代码编写者和云爱好者。在这里，文化不仅仅是墙上的海报——协作胜过等级制度，好奇心推动我们的成长，每个人的声音都很重要。我们认真对待工作，但不认真对待自己。我们跨越时区来实现我们的全球愿景，相互信任以完成任务，从不为了商业利益而妥协我们的价值观。最重要的是，我们将客户置于我们所做一切的核心位置。
我们致力于在科技行业增加代表性，欢迎所有背景的申请人。不符合所有要求？没关系。如果你对这个职位感到兴奋，我们鼓励你申请。
职位描述
我们正在寻找一位经验丰富的、以客户为中心的技术客户经理（TAM）加入我们的全球团队。在这个职位中，你将作为一组关键企业客户和合作伙伴的战略技术顾问，确保他们使用Megaport服务的成功。这是一个售后支持角色，专注于客户支持和赋能、技术关系管理以及长期价值交付。作为高级支持业务职能的一部分，你将负责并支持采用我们高级服务套餐的客户。你将是这些客户的首要联系人，提供高接触度的服务体验，包括：
- 在事件响应期间提供增强支持，协助内部团队进行优先级排序和升级，并协调第三方/云供应商。
- 主动参与，提供技术咨询和建议服务，定期进行网络性能审查，并指导客户当前和未来使用Megaport服务。
该职位还重点在于赋能系统集成商（SIs）和增值经销商（VARs）。你将密切合作。
查看英文原文
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
The Role
We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary point of contact for these customers, providing a high-touch experience that includes:
- Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
- Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
What You’ll Be Doing
Premium Support
- Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
- Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
- Deliver regular technical health checks, roadmap sessions, and executive business reviews.
- Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
Partner Enablement (SIs & VARs)
- Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
- Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
- Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
- Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
- Collaborate with SIs and VARs to support co-selling opportunities.
- Keep partners up to date with the latest Megaport service offerings and solution capabilities.
- Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
What We're Looking For
- 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
- Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
- Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
- Strong presentation skills and delivery of product demonstrations.
- Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
- Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
- Excellent project coordination, prioritisation, and stakeholder management skills.
- Familiarity with Lv1-3 support desk processes and managed service environments.
- Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
- Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.
What We Offer
- Flexible working environment – a remote-first culture with coworking options available.
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos awards