产品运营工程师
Product Operations Engineer
产品运营工程师将设计、编写和测试学习系统的软件解决方案。他们将以高质量和及时的方式交付和支持产品。产品运营工程师将管理Canvas、集成的第三方服务和SIS（学生信息系统），以支持我们学校的全球扩展。他们将是一个协作且可靠的个体，乐于与充满活力、高绩效的团队合作，共同打造领先的教育公司。
产品运营工程师将负责监督我们教育环境中的系统实施、支持和故障排除（包括在线、实体学校和国际学校，100多所学校）。该职位需要具备强大的技术能力，包括数据分析、复杂配置以及与内部和外部应用程序的集成。产品运营工程师将与软件开发经理和软件工程师合作，提供建议和解决方案，以维护和改进公司的当前及未来开发。
加利福尼亚州、科罗拉多州和纽约州的申请者不符合此职位资格。
职责：
- 为K-12学校的教学环境设计、实施和测试软件解决方案
- 使用NodeJS、Google Apps Script和Postman设计、实施和测试RESTful网络服务
- 与亚马逊网络服务（AWS）的各种服务合作，构建、托管和维护应用环境
- 遵循最佳实践，维护源代码仓库，并使用Git处理多个代码库和应用程序的分支/合并策略
- 分析并解决技术和应用问题
- 为生产问题和代码部署活动提供分析和故障排除支持
- 参与用户界面设计和开发
- 与其他开发人员/测试人员和产品负责人协作
- 设置和管理系统（SIS、LMS、第三方集成）或新加入Pansophic环境的学校
- 与招生和开发团队密切合作，识别数据在学习生态系统中的复杂映射
- 协调日常系统运营，包括但不限于以下内容：
- 与学校员工、管理人员和运营团队紧密合作，解决系统异常，准确诊断问题，并确保及时解决，以减少对学习体验的影响
- 执行常规维护
查看英文原文
The Product Operations Engineer will design, code and tests software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company.
The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company.
Applicants in California, Colorado and New York are not eligible for this position.
Responsibilities:
- Design, implement and test software solutions for K-12 schools’ learning environment
- Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
- Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
- Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
- Analyze and resolve technical and application problems
- Provide analysis and troubleshooting support for production issues & code deployment activities
- Contribute to the user interface design and development
- Work collaboratively with other developers/testers and product owners
- Setup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environment
- Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
- Coordinate day to day operations of systems including but not limited to the following:
- Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
- Perform routine maintenance and application updates on servers/instances
- Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
- Work with various departments/teams on projects, data requests, automation, custom reports
- Create and maintain documentation and provide training to corporate as needed
- Support systems during school year end activities and annual rollovers
Qualifications:
- Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
- Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
- Strong technical aptitude required to learn new systems, processes, and backend reporting
- Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
- Significant, demonstrable experience implementing features across the software development team and development environment
- Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
- Exceptional oral and written communication skills
- Understanding of relational databases and proficiency with SQL
- Experience with message queue technology and design patterns
- 3+ years of experience with NodeJS
- 3+ years of experience with JavaScript
- Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
- Experience with Amazon Web Services API
- Experience with Git version control
- Experience with Unix/Linux environment
- Experience with ticket tracking, resolutions to support end users.
- Ability to pass federal and state criminal background checks (FBI/BCI)
Additional Preferred Qualifications:
- Ability to think independently and contribute to the overall effort without much direction
- Ability to work well within a team environment
- Ability to work well under pressure
- Experience administering training platforms
- Experience with NoSQL document databases, e.g. MongoDB
- Desired experience with AWS CDK
Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The annual starting salary for this position is between $95,000 – $105,000annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.
Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.
We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans.
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
Originally posted on Himalayas