解决方案工程师
1159 | Solution Engineer
Intetics Inc. 是一家全球科技公司，提供定制软件应用开发、分布式专业团队、软件产品质量评估以及“全数字化”解决方案，现正寻找一位技术能力出众且经验丰富的解决方案工程师加入我们的团队，全职工作。
你将作为客户与产品之间的技术桥梁。在此职位中，你将负责通过专业的技术支持、无缝的入职流程和持续的支持来确保客户成功。你将与客户紧密合作，了解他们的需求，配置符合他们目标的解决方案，并帮助他们从平台上最大化价值。
要求
- 3年以上面向客户的工程技术岗位经验（解决方案工程、技术客户管理、实施或类似岗位）
- 强大的技术能力，能够快速学习新技术和系统
- 优秀的沟通能力——能够向技术人员和非技术人员解释复杂的概念
- 具备数据集成、API 和数据库概念的经验
- 在同时管理多个客户项目方面有成功记录
- 强大的解决问题能力和细致的关注
- 以客户为中心的思维模式，热衷于帮助他人成功
加分项：
- 具有 SQL 和数据分析经验
- 熟悉云平台（AWS、Azure、GCP）
- 具有软件开发或工程背景
- 在 SaaS 或 B2B 科技公司有经验
- 了解企业软件实施方法论
职责：
- 客户沟通
- 作为客户问题的主要联系人——理解客户真正的需求并清晰地解释答案
- 知道何时以及如何升级问题，并保持客户知情
- 将客户报告的问题转化为清晰、可复现的文档供软件工程师调查和修复
- 与客户组织中的技术及业务相关方建立牢固的关系
- 主动识别提升客户体验和产品采用率的机会
- 客户设置与扩展
- 协助新客户入职：配置账户、设置数据、验证数据连接，并确认设置满足客户的目标
- 随着客户需求的增长，扩展和重新配置现有客户设置——新增数据、新用例、更多用户或更多功能
- 合作伙伴
查看英文原文
Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Solution Engineer to join our dynamic team on a full-time basis.
You will serve as the technical bridge between the customers and the product. In this role, you'll be responsible for ensuring customer success through expert technical guidance, seamless onboarding, and ongoing support. You'll work closely with customers to understand their needs, configure solutions that meet their goals, and help them maximize value from the platform.
Requirements
- 3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar)
- Strong technical aptitude with ability to quickly learn new technologies and systems
- Excellent communication skills — able to explain complex technical concepts to both technical and non-technical audiences
- Experience with data integration, APIs, and database concepts
- Proven track record of managing multiple customer projects simultaneously
- Strong problem-solving skills and attention to detail
- Customer-first mindset with a passion for helping others succeed
Would be a plus:
- Experience with SQL and data analysis
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Background in software development or engineering
- Experience in a SaaS or B2B technology company
- Understanding of enterprise software implementation methodologies
Responsibilities:
- Customer Communication
- Serve as a primary point of contact for customer questions — understanding what the customer actually needs and explaining the answer clearly
- Know when and how to escalate an issue, and keep the customer informed
- Translate customer-reported issues into clear, reproducible write-ups for software engineers to investigate and fix
- Build strong relationships with technical and business stakeholders at customer organizations
- Proactively identify opportunities to improve customer experience and product adoption
- Customer Setup & Expansion
- Help with new customer onboarding: Configure accounts, setup data, validate data connections, and confirm setup meets the customer's goals
- Expand and reconfigure existing customer setups as their needs grow — new data, new use cases, additional users, or additional capabilities
- Partner with Sales to translate customer requirements into technical configuration
- Conduct technical discovery sessions to understand customer workflows and requirements
- Create and maintain technical documentation for customer implementations
- Technical Expertise & Problem Solving
- Troubleshoot technical issues and work with engineering teams to resolve complex problems
- Stay current on product features, capabilities, and best practices
- Develop deep understanding of customer use cases and industry-specific requirements
- Contribute to internal knowledge base and customer-facing documentation
Originally posted on Himalayas