初级服务交付经理
Junior Service Delivery Manager
Overview
NSC Global 正在寻找一名初级服务交付经理加入我们不断壮大的公司。
NSC Global 为世界级组织提供全球网络实施和支持解决方案，实现成本节约和运营简化。我们的目标是与世界级企业合作，帮助他们更加敏捷，创造商业优势，并通过设计、部署、支持和管理其全球 IT 通信来提升质量。NSC Global 是一家美国 Cisco 全球金牌合作伙伴，总部位于英国伦敦。请访问我们的网站 www.nscglobal.com 了解更多信息。
职位：初级服务交付经理
工作类型：仅限 EMEA 工时
这个入门级职位为服务交付团队、客户服务账户和内部项目跟踪提供关键的运营和行政支持。与高级管理层紧密合作，您将协助日常状态报告、根据服务级别协议（SLA）跟踪绩效指标，并协助协调团队资源。这个职位适合注重细节的毕业生，希望在 IT 服务交付、客户管理及运营领域建立职业生涯。
职责
- 运营与团队支持：协助协调不同服务团队的资源，并帮助维护各账户的标准方法和工具使用。
- 文档与报告：协助编制和整理全面的状态报告供管理层和客户使用；协助跟踪计费、发票任务和基本财务预测。
- 服务请求跟踪：记录、评估并跟踪每日的服务请求、变更请求和技术保障交接。
- 事件与问题支持：协助监控升级日志，跟踪根本原因分析（RCA）进展，并与技术团队一起记录问题报告。
- 资产与流程合规：维护资产管理工作要求的准确记录，并支持账户规划任务以确保满足内部政策和安全标准。
- 会议与评审协调：安排、组织并准备定期服务评审会议和内部运营同步会议。
- 资格
- 教育：IT、工商管理、信息系统或相关领域的大学或学院学位（或同等入门级课程）。
- 经验：在企业环境中两年的实际工作经验
- 技能：出色的组织能力，基础的沟通技巧
查看英文原文
Overview
NSC Global is currently looking for a Junior Service Delivery Manager to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Junior Service Delivery Manager
JOB TYPE: EMEA Hours ONLY
This entry-level role provides critical operational and administrative support across service delivery teams, customer care accounts, and internal project tracking. Working closely with senior leadership, you will assist with daily status reporting, track performance metrics against Service Level Agreements (SLAs), and help coordinate team resources. This position is ideal for a detail-oriented graduate looking to build a career in IT service delivery, account management, and operations.
Responsibilities
- Operational & Team Support: Assist with coordinating resources across different service teams and help maintain standard methods and tool usage across accounts.
- Documentation & Reporting: Help compile and organize comprehensive status reports for leadership and clients; assist with tracking billing, invoicing tasks, and basic financial forecasts.
- Service Request Tracking: Log, evaluate, and track daily service requests, change requests, and technical assurance handovers.
- Incident & Problem Support: Help monitor escalation logs, track Root Cause Analysis (RCA) progress, and record problem reports alongside technical teams.
- Asset & Process Compliance: Maintain accurate records for asset management requirements and support account planning tasks to ensure internal policies and security standards are met.
- Meeting & Review Coordination: Schedule, organize, and prepare materials for regular service review meetings and internal operational syncs.
Qualifications
- Education: College or University degree in IT, Business Administration, Information Systems, or a related field (or equivalent entry-level coursework).
- Experience: 2 years hands-on in a corporate environmentt
- Skills: Strong organizational abilities, basic exposure to CRM or IT ticketing tools, and familiarity with core IT concepts (foundational knowledge of ITIL or project management principles is a plus).
- Communication: Excellent written and verbal communication skills in English (and local language where required) to interact comfortably with team members and clients.
- Adaptability: Eager to learn client accounts, business contexts, and operational workflows in a fast-paced environment.
Originally posted on Himalayas