客户成功工程师（美国）
Customer Success Engr (US)
职位描述
加入我们充满活力和前瞻性的团队，担任客户成功工程师（CSE），在塑造我们战略云客户的成功中发挥关键作用。在这个令人兴奋的职位中，你将引导他们完成云存储和数据服务采用的每个阶段，确保他们实现预期的业务成果。
作为值得信赖的技术顾问和战略合作伙伴，你将与我们的客户和Azure紧密合作，提供卓越的价值。你在云存储解决方案方面的专业知识和对云基础设施的深入理解，将对提升客户满意度和加速你的职业成长起到关键作用。
通过与关键客户角色和技术专业人士建立牢固的关系，你将确保IT工作负载的顺畅运行。在我们的客户经理、全球系统集成商和超大规模生态系统合作伙伴的支持下，你将主动制定客户成功计划，对齐消费策略，并协调有影响力的里程碑。
不要错过这个机会，在快速发展的云计算世界中产生重大影响，并将你的职业生涯推向新的高度。
地点：优先考虑西海岸或山地时区
职位要求
- 与客户、NetApp和Azure客户团队建立有影响力的关系，深入了解他们的需求并提供定制化解决方案
- 将客户的业务需求转化为可操作的技术方案，并制定全面的客户成功计划
- 推动具有挑战性的客户组织的快速消费和运营健康，促进云采用并优化存储解决方案
- 提供成功的云采用和消费的最佳实践指导，确保客户了解最新的技术
- 主动监控使用趋势和客户健康状况，识别优化机会并解决挑战
- 在Pod运作模式下与客户团队紧密合作，对齐消费目标并推动客户参与策略
- 担任技术顾问和愿景者，推广新功能和路线图以支持客户目标
- 识别采用障碍，并利用支持、成功包、专业服务和学习资源来推动客户成功
教育与经验
- 至少5年客户接触类岗位的经验，如CSE/CSA、解决方案咨询等
查看英文原文
Job Summary
Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.
As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and Azure to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.
By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global Systems Integrators, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.
Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.
Location: West Coast or Mountain Time Zone preferred
Job Requirements
- Foster impactful relationships with customers, NetApp, and Azure account teams, deeply understanding their needs and delivering tailored solutions
- Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans
- Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions
- Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology
- Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges
- Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies
- Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals
- Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success
Education & Experience
- A minimum of 5 years of experience in customer-facing roles such as CSE/CSA, solutions consultant, professional services delivery manager, or cloud architect
- Bachelor of Science Degree or relevant experience
- Experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
- Must have experience with Microsoft Azure and Azure NetApp Files (ANF)
- Excellent communication and executive presence are required
- Fluency in both English and Spanish is highly desirable
- Excellence in project management and analytical thinking is required
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Compensation:
The target salary range for this position is $150,000-$190,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
Originally posted on Himalayas