内部销售专员及技术接待员 - 日本
Inside Sales Specialist & Technical Concierge - Japan
向日本销售总监汇报，内部销售专家负责日本市场，与销售、市场及负责产品组合的领导合作，进行线索生成/开发、管理以及在线交易业务的协助，同时提供某些技术支持/解决方案。该职位整体目标是推动增长。其主要职责是创造性地开发机会并转化为订单，同时与外部销售客户经理/产品组合负责人和市场部门合作，最大化努力以促进公司业务增长。该职位充满挑战，内容多样且令人兴奋，因为您将与顶级学术机构的科学家、生物技术和制药公司合作。
职位职责：
工作内容将包括各种活动，包括：
- 有效创建有针对性的活动，以开发新机会并在某些情况下关闭现有和新客户的机会。
- 与市场、全球产品组合负责人和全球ISS协作，创建并推动产品促销（通过详细测量评估促销效果）
- 与现场销售团队、经销商和代理商合作，利用现有的TWIST营销和ISS工具 - 制定联合的、聚焦的计划和策略，针对特定应用领域产生新线索，最终使团队达到或超越目标
- 使用现有的在线工具和知识，帮助客户处理克隆基因/基因片段/寡核苷酸池/MGF/基因池/IgG，并协助生成和完成客户的报价单。
- 通过更新销售机会、销售阶段、市场状态和客户情报数据来维护CRM数据库。
- 作为售前客户咨询的初始联系人。
- 通过电话、电子邮件以及偶尔亲自处理特定产品、客户和/或销售机会的销售流程。
- 与市场部门合作，协助参加和管理展会线索及其相应的资格审核。
- 开发外拨线索，并将某些合格的机会转交给合适的销售代表进行进一步开发和成交
- 聚焦能推动长期和短期业务的战略机会（重新定位、休眠账户）
- 及时接听来电，拨打外拨电话，并回复电子邮件
- 提供技术支持
查看英文原文
Reporting to the Director of sales Japan, the Inside Sales Specialist is assigned to Japan and responsible for working with sales, marketing and responsible portfolio leaders for lead generation/ development, management and assistance of online transactional business and certain technical assistance/ resolutions in an overall role that is geared to driving growth. His/Her main duty will be to creatively develop and turn opportunities into orders, while partnering with outside Sales Account Managers/ portfolio directors and marketing to maximize efforts in growing the company’s business. This position is both exciting, varied in nature and challenging, as you will be working with scientists in top-level academic institutions, biotechnology and pharma companies.
Roles and Responsibilities:
Job performance will involve a variety of activities including:
- Effectively create targeted campaigns to develop and in some occasions close new opportunities in existing and new accounts.
- Work collaboratively with marketing, global portfolio directors and global ISS to create and drive product promotions (Evaluate the promotion effectiveness through detailed measurements)
- Partnering with the field sales organization, distributors and dealers, using available TWIST marketing and ISS tools - Develop a joint, focussed plan and strategy, targeting specific application areas that generate new leads that ultimately allow the team to meet or exceed targets
- Help customers with Clonal genes/ Gene fragments/ Oligo pools/ MGF’s/ Gene pool/ IgG’s using available online tools and knowledge and help generate and assist in closing quotes for customers.
- Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
- Serve as an initial point of contact for pre-sales customer inquiries
- Manage the sales process for specific products, accounts and/or sales opportunities via phone, e-mail and on occasion, in person.
- In conjunction with marketing, assisting in attending and managing trade show leads and their respective qualifications.
- Prospect Outbound Leads, and route certain qualified opportunities to the appropriate sales executives for further development and closure
- Focus on strategic opportunities that can drive business in the long- and short-term (Retargeting, Dormant accounts)
- Answers incoming calls, places outbound calls, and responds to emails in a timely manner
- Provide technical assistance to customers, distributors and dealers where necessary to help drive understanding and adoption of TWIST technology.
- Attend Customer Meetings, Conferences, Trade Shows and present at events/ situations where technical insight is required
- Close Sales and Achieve Quarterly regional Targets
Experience and Key Skills
- Genetics or Molecular Biology backgrounds
- Infectious “get it done” attitude with a strong desire to WIN
- Excels in a fast-paced, ambitious, and changing landscape
- Work with Salesforce.com or other CRM
- Inside Sales Experience
- Ability to travel up to 20%
- Solid analytical skills
- Ability to work cross-functionally to drive orders
- Strong attention to detail
EDUCATION:
- Bachelor's degree (B.A./B.S) in a lifescience field.
- Minimum 3 years experience in inside sales or commercial sales experience in a life science company.
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Originally posted on Himalayas