技术支持工程师
Technical Support Engineer
职位描述：
关于Packsize
我们是Packsize。一家快速发展的跨国技术公司，致力于通过采用Right-sized Packaging On Demand®系统、软件和服务，消除过度且不友好的包装体验。成立于2002年，总部位于盐湖城，Packsize让全球企业能够提升客户满意度，增强品牌价值，同时获得效率和节省。我们通过共同的热情实现这一目标，即让每一件发货的箱子、信封和包裹都恰到好处。这种恰到好处的运输在供应链中产生涟漪效应，减少碳排放和燃油需求。在追求包装可持续性的过程中，我们重视团队成员的综合经验、背景和关系，打造一个“每个人都能找到位置”的团队。加入Packsize，帮助我们打造智能包装，为健康星球®贡献力量。
职位简介
Packsize正在寻找一位积极进取、技术能力强的技术支持工程师（TSE），为欧洲的客户提供世界级的支持。作为TSE，你将是客户遇到技术问题时的第一联系人，需要在解决问题的专业技能与卓越客户服务之间取得平衡。你将加入一个多元文化、注重创新、协作和提供卓越支持的团队。
这个职位适合喜欢与技术打交道、创造性地解决问题并帮助客户成功的人。我们将提供设备和系统的全面培训。
你将负责
· 接听支持电话和邮件，以技术能力和客户同理心平衡的方式解决相关问题。
- 判断问题是否可以通过远程解决或需要现场处理。
- 为现场服务工程师提供指导、资源和技术支持。
- 维护和优化解决方案数据库，提高故障排除效率和支持知识共享。
- 在信息有限的情况下诊断复杂的机械、软件和系统问题。
- 对客户进行设备使用和精益原则的培训，以提升他们的体验。
- 及时在CRM和在线数据库系统中记录支持活动和更新。
你将带来的能力
· 英语流利（口语和书面）
- 3-5年的实际技术支持经验
- 在诊断、解决和实施机械/软件问题方面有成功经验
查看英文原文
Job Description:
About Packsize
We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.
About the Role
Packsize is looking for a motivated and technically skilled Technical Support Engineer (TSE) to provide world-class support to our customers across Europe. As a TSE, you will be the first point of contact for technical issues, balancing problem-solving expertise with outstanding customer service. You will join a diverse, multicultural team focused on innovation, collaboration, and delivering exceptional support.
This role is perfect for someone who enjoys working with technology, solving problems creatively, and helping customers succeed. Full training on our equipment and systems will be provided.
What You’ll Do
· Respond to inbound support calls and emails, troubleshooting issues with a balance of technical skill and customer empathy.
- Determine whether problems can be resolved remotely or require on-site intervention.
- Support field service engineers by providing guidance, resources, and technical expertise.
- Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing.
- Diagnose complex mechanical, software, and system issues with minimal information.
- Train customers on machinery use and lean principles to enhance their experience.
- Document support activities and updates in the CRM and online database system in a timely manner.
What You’ll Bring
· Fluent in English (spoken and written)
- 3–5 years of hands-on technical support experience.
- Proven ability in diagnosing, solving, and implementing solutions for mechanical/software issues.
- Strong remote troubleshooting skills.
- Excellent communication and de-escalation skills.
- Highly organized, analytical, and dependable, with strong time management.
- Comfortable in high-paced, high-technology environments.
- Customer-focused mindset with the ability to train and motivate users.
Nice to Have
· BS/BA in a relevant discipline.
- Fluent in Spanish, Dutch, German, or another European language (written and spoken)
- Networking or IT support experience.
- Experience in electrical engineering and troubleshooting.
- Experience with supporting customers in the field.
- Experience building and maintaining knowledge bases or support documentation.
Opportunity & Inclusion at Packsize
Packsize is committed to creating and maintaining a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by law. Reasonable accommodations may be made available, to ensure every candidate can perform at their best.
We are committed to fair and transparent compensation practices in line with the principles of, and regulations for, equal pay and pay transparency.
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Originally posted on Himalayas