技术运营经理（美洲）
Technical Operations Manager (Americas)
#### 关于 [Customer.io]
超过8000家公司——从初创公司到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。[Customer.io] 支持人们真正想要接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
#### 关于该职位
大家好，我叫Bill Miksich，是[Customer.io]的运营副总裁，我正在寻找一名技术运营经理加入我们的Strat Ops团队。
你将与我们现有的技术运营经理一起工作，构建、维护并扩展保持公司运转的内部系统。这项工作主要是构建AI辅助的内部工具——与我们的自动化/AI负责人合作，开发代理基础设施和评估，并在我们的技术栈（Linear、Ramp、Notion、Slack、Google Workspace、1Password、Kandji、GCP）中建立集成。你将跨团队工作——尤其是BizOps和People团队——识别可以自动化的繁琐任务，快速构建解决方案，并留下让其他人能够自助使用的文档。
这不是一个有人会给你工单队列的角色。我们像创业公司一样运作——范围广泛，迭代迅速，拥有高度自主权。合适的人不需要太多指导就能开始行动；他们与利益相关者交流，理解真实的问题，然后开始交付。
#### 我们重视的特质
**建设者思维：** 你在交付真正被人们使用的内部工具中找到真正的满足感。你倾向于快速构建一个小型可用版本，而不是花几个月时间规划完美的系统。
**责任意识和自主性：** 你能识别需要完成的工作，自己构建并维护它——而不需要等待指示。当一个团队遇到阻碍时，你会主动介入。
**广泛的技能且没有架子：** 你可以与我们的CTO进行可信的技术讨论，然后立刻向财务经理清晰地解释同一套系统。你能根据不同的听众调整自己的沟通方式。
**跨职能的好奇心：** 你积极寻找业务中存在操作摩擦的地方。你不会等待团队带着完整的方案来找你——你会在问题升级之前发现这些摩擦。
**务实的文档：** 你编写的运行手册、维基和指南是人们实际会遵循的——不是事后才想到，而是作为构建过程的一部分。
#### 你将负责
- 40% 与我们的自动化/AI负责人合作，开发代理基础设施
查看英文原文
#### About [Customer.io](http://Customer.io)
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
#### About the role
Hi, my name is Bill Miksich, VP of Operations at [Customer.io](http://Customer.io), and I'm looking for a Technical Operations Manager to join our Strat Ops team.
You'll work alongside our existing Tech Ops Manager, to build, maintain, and scale the internal systems that keep the company running. The work is primarily about building AI-assisted internal tooling — partnering with our Automation/AI leads on agent infrastructure and evals, and building integrations across our stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). You'll work across teams — especially BizOps and People — identifying where toil can be automated, building solutions quickly, and leaving behind documentation that lets others self-serve.
This isn't a role where someone hands you a ticket queue. We operate like a startup — broad scope, fast iteration, high ownership. The right person doesn't need much direction to get moving; they talk to a stakeholder, understand the real problem, and start shipping.
#### What we value
**Builder mentality:** You find genuine satisfaction in shipping internal tools that people actually use. You're biased toward building a small working version quickly over planning the perfect system for months.
**Ownership and autonomy:** You identify what needs to be done, build it, and maintain it — without waiting to be told. When a team is blocked, you step in.
**Range without ego:** You can hold a credible technical conversation with our CTO and turn around and explain the same system clearly to a finance manager. You adapt your communication to the room.
**Cross-functional curiosity:** You actively look for where operational friction exists across the business. You don't wait for teams to come to you with a fully formed problem statement — you surface friction before it escalates.
**Pragmatic documentation:** You write runbooks, wikis, and guides that people actually follow — not as an afterthought, but as part of how you build.
#### What you'll do
- 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
- 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
- 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
- 10% supporting broader Strat Ops and BizOps requests as they arise
#### What we're looking for
- 3+ years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
- Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
- Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
- Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
- Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
- Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
- Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
#### Why this role
This is a chance to be a technical force multiplier across an entire company — not buried in one team's backlog. You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like.
#### Compensation & Benefits
We believe in transparency. Starting salary for this role is **$115,000 - $135,000 USD** (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: 138k-162k
Zone 2: 126k-148k
Zone 3: 115k-135k
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including **100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family**. We also offer **16 weeks paid parental leave, unlimited PTO**, stipends for remote work and wellness, a professional development budget, and more.
[See full benefits here →](https://customer.io/careers)
#### Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with our Recruiter
- 45-minute call with Hiring Manager
- Two 45-minute interviews with Technical Team Members
- Take-home assignment
- Assignment review with the Team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://Customer.io) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io).
#### Join us!
Check out our [careers page](https://customer.io/careers/) for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.