远程工作雷达

实施专员

Implementation Specialist

开发工程限定地区(需当地身份)
公司Fiserv
薪资未公开
工作地点United States
地域资格限定地区(需当地身份)
时区要求日间重叠约 9 小时,基本正常作息
用工类型Full Time
发布时间昨天
数据来源Himalayas
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注意地域限制:该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者,通常需要当地工作身份才能投递,或需与雇主确认是否接受独立合同(Contractor)形式合作。

寻找创新者——在Fiserv找到你的未来
我们是Fiserv,全球金融科技和支付领域的领导者,我们以推动世界的方式传递资金和信息。我们每天连接金融机构、企业、商户和消费者数百万次——快速、可靠且安全。每次你刷信用卡、通过手机应用付款或从银行取钱时,我们都参与其中。如果你想在全球范围内产生影响,来Fiserv创造不同吧

职位名称
实施专家

关于你的职责:
作为实施专家,你将支持金融服务业解决方案的客户实施工作,从项目受理到交付以及短期生产后支持。你将与客户和内部合作伙伴密切合作,收集需求,协调项目活动,并帮助客户做好生产准备。你的工作有助于实现准确、高效的实施,并加强客户关系

你将负责:

  • 收集客户配置需求并记录业务流程,以支持实施计划和交付
  • 配置解决方案组件,使其符合客户的流程和运营需求
  • 通过协助将现有客户数据迁移到新系统,支持数据迁移工作
  • 测试升级、增强功能、配置更改和代码修复,以验证生产就绪状态
  • 制定并执行详细的测试计划和时间表,以支持实施里程碑
  • 召开内部和外部项目会议,提供状态更新,并跟踪跨项目团队的问题、影响和依赖关系
  • 为与产品和功能特性相关的新增流程和程序准备文档,并在整个项目生命周期中支持变更管理活动

列出的职责并非详尽无遗,可能根据需要进行修改

你需要具备的经验:

  • 3年以上支持软件、技术或金融服务实施、客户上线或项目交付工作的经验
  • 3年以上收集业务需求、支持客户配置、测试系统变更和协调跨职能实施任务的经验
  • 使用结构化测试计划、问题跟踪和流程文档来支持实施质量和交付时间表的经验
  • 良好的书面和口头沟通能力
查看英文原文

Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Implementation SpecialistAbout your role:
As an Implementation Specialist, you will support client implementations for financial services solutions from project intake through delivery and short-term post-production support. You will work closely with clients and internal partners to gather requirements, coordinate project activities, and help prepare clients for production readiness. Your work helps deliver accurate, efficient implementations and strengthens client relationships.
What you'll do:

  • Gather client configuration requirements and document business processes to support implementation planning and delivery.
  • Configure solution components to align with client workflows and operational needs.
  • Support data migration activities by assisting with the transfer of existing client data into the new system.
  • Test upgrades, enhancements, configuration changes, and code fixes to validate readiness for production.
  • Develop and execute detailed test plans and schedules to support implementation milestones.
  • Conduct internal and external project meetings, provide status updates, and track issues, impacts, and dependencies across project teams.
  • Prepare documentation for new processes and procedures related to product and feature functionality, and support change management activities throughout the project lifecycle.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

  • 3+ years of experience supporting software, technology, or financial services implementations, client onboarding, or project delivery activities.
  • 3+ years of experience gathering business requirements, supporting client configurations, testing system changes, and coordinating cross-functional implementation tasks.
  • Experience using structured test plans, issue tracking, and process documentation to support implementation quality and delivery timelines.
  • Strong written and verbal communication skills, including experience leading project meetings and presenting updates to internal and external stakeholders.
  • Bachelor’s degree in business, information systems, technology, or a related field, or an equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

  • Experience supporting financial services, payments, or fintech platforms.
  • Experience with data migration, production readiness activities, or post-production support.
  • Experience contributing to change management and client training efforts.

How you'll work:
· This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:

  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Originally posted on Himalayas

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