客户服务中心销售专员（格林维尔，SC，美国，29601）
Customer Care Central Sales Specialist (Greenville, SC, US, 29601)
品牌：Purpose Financial
地址：美国南卡罗来纳州格林维尔市Rhett街322号，邮编29601
Purpose Financial, Inc. 是一家创新的消费者金融服务公司，提供多样化的信用产品，促进金融包容性，并在消费者需要的地方满足他们的需求。通过其品牌，公司致力于帮助客户实现当下和未来的财务稳定。自1997年以来，Purpose Financial 在消费信贷和金融服务市场中一直走在前列，在800多个门店和在线贷款服务中提供资金解决方案。公司在23个州提供服务，拥有超过2500名员工。
在 Purpose Financial，我们一直在寻找与我们价值观一致、充满动力的个人加入我们优秀的专业团队。
我们提供：
- 竞争性薪资
- 医疗/人寿福利
- 医疗储蓄账户及雇主初始资金
- 401(k) 储蓄计划并匹配公司出资
- 带薪育儿假
- 公司支付的节假日
- 带薪休假，包括志愿者时间
- 学费报销
- 商务休闲工作环境
- 奖励与认可计划
- 员工援助计划
- 格林维尔市中心办公室，提供免费停车、现场健身房、免费零食和饮料
如需了解更多关于 Purpose Financial 的信息，请访问 Purpose Financial 官方网站。
职位概述
该职位向客户关怀主管汇报，负责为潜在和回访的 Advance America 客户提供服务和支持。该职位将协助客户完成贷款申请所需的流程和审批，通过贷款申请过程。该职位还支持客户提供产品信息、申请流程、在线系统协助及其他相关领域的内容，涵盖 Advance America 产品组合。内部销售专员（ISS）将认真协助客户完成贷款产品和服务的申请，以供初步审核和考虑。以下是该职位所需技能：
- 强大的倾听和解决问题能力
- 清晰、冷静、自信的声音并具备说服力
- 能够同时使用多个计算机程序
- 强大的数据录入能力
- 对在线申请流程有清晰的理解
- 能够使用外拨拨号程序，可能同时使用多个程序
- 能够学习并适应新环境
查看英文原文
Brand: Purpose Financial
Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
To learn more about Purpose Financial visit Purpose Financial Website.
Position Summary
This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. The Internal Sales Specialist (ISS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration. Below are the necessary skills for this position:
- Strong listening and problem-solving skills.
- Clear, calm, confident voice with persuasion
- Confidence with using multiple computer programs at once.
- Strong data entry skills
- Clear understanding of the online application flow
- Ability to work with outbound dialer programs, possibly several programs at a time.
- Ability to learn and adjust to change quickly.
- Dynamic ability to multi-task from program to program on a dialer-based phone call.
Job Responsibility
Support:
The Internal Sales Specialist (ISS) will support the entire portfolio of the Advance America Businesses. The Internal Sales Specialist will follow processes and procedures to remain compliant while supporting all entities of the company. This includes:
- Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.
- Ability to follow direction/procedures, as well as contribute ideas to improve processes.
- Maintaining professional attitude and behavior while communicating with customers and co-workers
- Ability to type and input necessary data with precision, accuracy, and consistency.
- Ability to work with a multitude of computer applications/programs to meet goals as required.
- Ability to work flexible hours during the week which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule.
Influence and manage Verbal Communication:
- Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects.
- Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal
- Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).
Job Responsibilities Cont.
Drive Initiatives:
- Capability to ethically meet and exceed the goals and initiatives; daily, weekly, monthly.
- Ability to understand, adjust and embrace any new company initiatives and adjust them to the daily workload.
Maintain Positive Interactions:
- Capability to continuously acclimate well with a diversity of duties, personalities, and individuals.
- Strong verbal communications, problem solving, time management and organizational skills.
- Characteristics of being dependable and trustworthy.
- Dynamic attitude to handle tasks as assigned.
Accountability:
- Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.
Education Required
A high school diploma or GED required. At least one year of contact center experience or bank related work experience is preferred.
Experience Required
Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required. Experience working in a contact center focused position is recommended.
Knowledge Required
Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.
Physical Requirements
Ability to work between the hours of 9:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm. Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Competencies
Sales Skills
Dependability
Travel
No Travel
Attire
Business Casual
Other
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 46645
Originally posted on Himalayas