客户解决方案架构师，团队负责人
Customer Solution Architect, Team Lead
Supabase 是基于 Postgres 的开发平台，由开发者为开发者打造。我们提供完整的后端解决方案，包括数据库、认证、存储、边缘函数、实时功能和向量搜索。所有服务深度集成，专为增长而设计。
我们正在寻找一位客户解决方案架构师团队负责人，带领一支高绩效的客户解决方案架构师团队，帮助推动 Supabase 在各类客户中的采用：从敏捷初创公司到首次发布的项目，再到具有高度扩展工作负载的成熟品牌。此职位将支持美洲东海岸地区。
作为 CSA 团队负责人，您将负责人员管理和客户成果——在支持团队执行的同时，制定可重复的最佳实践，涵盖售前发现、价值验证上线和技术创新。
您将负责以下工作：
在 Supabase，CSA 负责人通过赋能团队来管理一批高价值客户，实现技术卓越和长期客户成功。您将直接与团队合作：
- 招聘、指导并培养一支全球范围的 CSA 团队，他们作为客户值得信赖的技术顾问。
- 与销售、产品和工程团队合作，定义并扩展 CSA 的运作模式，覆盖整个客户旅程——从发现、采用到续约。
- 为 CSA 制定结构化的上线、培训和发展计划，提升他们在技术叙事、Postgres 优化和客户成功策略方面的能力。
- 确保 CSA 一致地交付成功成果，解除采用障碍，并为付费团队和企业账户创造价值。
- 在需要时直接与战略客户合作——尤其是在复杂升级、架构深入分析或关键上线里程碑期间。
您将加入我们的团队，支持 Supabase 团队和企业客户，您将被期望在以下责任领域领导和创新：
售前发现：
- 领导并审查由 CSA 主导的技术发现，挖掘业务和技术目标，设定对 Supabase 平台的合理预期，并定义成功标准。
- 指导 CSA 设计和展示针对高价值客户的平台演示，帮助他们清晰传达 Supabase 平台和团队的价值。
- 与增长团队成员合作，评估交易规模，提供预计使用量，并识别潜在的未满足需求
查看英文原文
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.
As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
WHAT YOU’LL DO
At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:
- Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
- Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
- Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
- Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
PRE-SALES DISCOVERY:
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
PROOF-OF-VALUE ONBOARDING
- Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
- Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
- Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
CUSTOMER SUCCESS & EXPANSION
- Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
- Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
- Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.
TRUST & PLATFORM ADVOCACY
- Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
- Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
PREFERRED EXPERIENCE
- 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
- Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
- Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
- Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
- Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.