远程客户服务专员 - 电话、聊天、邮件
Remote Customer Service Professional - Phone, Chat, Email
合同详情：
这是Champs Family Automotive USA提供的一份全职远程职位。作为一名远程客服人员，你将有机会在家舒适地工作，同时为我们的客户提供优质服务。
职位描述：
我们正在寻找一位积极主动、以客户为中心的个人加入我们的团队，担任远程客户服务专员。在此职位上，你将负责处理来自客户的电话、聊天和电子邮件咨询。你将是客户提出任何问题、担忧或问题时的第一联系人。
职责：
• 及时专业地回应电话、聊天和电子邮件咨询
• 为客户提供准确有用的信息
• 协助处理一般咨询、维修请求和租赁咨询
• 排查并解决任何客户服务问题
• 维持高水平的客户满意度，确保良好的客户体验
• 与团队成员协作，确保所有咨询得到高效有效的处理
• 详细记录所有客户互动，并在需要时进行跟进
• 及时了解公司政策和流程，以便向客户提供准确信息
• 在需要时协助处理其他行政任务
要求：
• 高中文凭或同等学历
- - 有客户服务经验，最好是在远程环境中
- • 出色的沟通技巧，包括书面和口头表达
- • 能够多任务处理并有效优先排序
- • 强大的解决问题能力
- • 熟练使用各种计算机程序和系统
- • 能够独立工作并在团队环境中工作
- • 能够全职工作，包括根据需要在晚上和周末工作
福利
提供医疗计划、带薪假期、401k、视力和牙科保险，以及Aflac
附加信息
Champs Family Automotive一直致力于在Goodyear和Surprise, AZ提供卓越的汽车维修服务。但我们对您汽车、卡车和SUV的关注和照顾，仅此于我们对您的关注和照顾。自我们开门营业和车库车位投入使用以来，我们尽一切努力让我们的技师和忠诚客户保持健康和安全。我们的安全协议在太阳谷地区无与伦比，这又是我们对您承诺的另一个例证。我们努力让您保持健康
查看英文原文
Contract Details:
This is a full-time, remote position with Champs Family Automotive USA. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients. You will serve as the first point of contact for any questions, concerns, or issues they may have.
Responsibilities:
• - Respond to phone, chat, and email inquiries in a timely and professional manner
• - Provide accurate and helpful information to clients and tenants
• - Assist with general inquiries, maintenance requests, and lease inquiries
• - Troubleshoot and resolve any customer service issues
• - Maintain a high level of customer satisfaction and ensure a positive customer experience
• - Collaborate with team members to ensure all inquiries are handled efficiently and effectively
• - Keep detailed records of all customer interactions and follow up as needed
• - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
• - Assist with other administrative tasks as needed
Requirements:
• - High school diploma or equivalent
- - Previous customer service experience, preferably in a remote setting
- • - Excellent communication skills, both written and verbal
- • - Ability to multitask and prioritize tasks effectively
- • - Strong problem-solving skills
- • - Proficient in using various computer programs and systems
- • - Ability to work independently and in a team environment
- • - Availability to work a full-time schedule, including some evenings and weekends as needed
Benefits
Medical Plan, PTO, 401k, vision and dental is offered along with Aflac
Additional Information
Champs Family Automotive has always endeavored to perform exceptional automotive repair services in Goodyear and Surprise, AZ. But the attention and care we provide for your cars, trucks, and SUVs are only surpassed by the attention and care we provide for you. Since we opened our doors and garage bays, we have done everything we can to keep our technicians and loyal customers healthy and safe. Our safety protocols are unrivaled in the Valley of the Sun, and yet another example of our commitment to you. Our efforts to keep you healthy at all times include:
We look forward to seeing you soon at Champs Family Automotive.
At Champ’s Family Automotive in Surprise and Goodyear, AZ, we are proud to be your neighborhood automotive and diesel specialists, and we are committed to bringing our customers all the best we can, ALL OF THE TIME.
The owner (Josh “Champ” Champion) at Champ’s Family Automotive, has been serving the valley for over 15 years. He is ASE Master Certified Master L1 and L2 with ASE in Diesel Repair and Performance.
As an owner operated shop, we hire the best of the best. Technicians, service advisors, and industry professionals want to work at Champs Family Automotive because we are a leadership team who leads by example. We reinforce this every day by working side by side with our Technicians and Service Advisors, turning wrenches, rotating tires, writing service tickets, and working one-on-one with customers. We’ve worked hard to build our family business and maintain our core values! Trust, integrity and honesty are so much more than just words to us, they are how we live our life and the foundation of our business.
The technicians at Champs Family Automotive are committed to preserving a clean environment in which to perform our auto and diesel repair services in Surprise and Goodyear, AZ. Our dedication to safety and cleanliness benefits our hardworking staff and our clients. Since we opened our doors, we have maintained strict sanitation standards to help keep our employees and customers healthy. Our team is mindful of potential health scares and concerns, so we endeavor to make your visit to our shop as hygienic as possible. When you need auto, diesel, or RV repairs in the West Valley area, stop by either of our convenient locations. You will receive expert automotive service from the cleanest team in the region.
Originally posted on Himalayas