关键客户经理
Key Account Manager
关于职位
我们正在寻找一位高度组织化且积极主动的关键客户支持管理员，以在支持我们的英国关键客户经理并为我们的分销合作伙伴（商家）提供卓越服务方面发挥关键作用。这项多样化且协作性的工作位于关键客户活动的核心，结合了行政管理、技术支持、数据分析和项目协调。
你将与我们的分销合作伙伴以及Fedrigoni UK内部团队和全球服务网络紧密合作，确保服务卓越、有效沟通和持续改进。该职位还支持产品开发、返利计划、KPI审查和以客户为中心的举措，帮助加强和发展长期的合作伙伴关系。
你的职责包括：
- 支持英国关键客户经理
- CRM使用
- 在内部建立与关键客户的关系
- 技术支持与行政管理
- 客户数据分析
- 项目协调
- Fedrigoni UK与全球服务团队之间的服务协调
- 技术投诉管理（与关键客户经理合作）
- 管理与关键客户的返利计划
- 在需要时协助关键客户经理进行工厂访问
- 根据既定KPI进行关键客户服务审查管理
- 产品开发管理
合适的候选人应具备以下技能：
- 沟通能力
- 团队合作
- 问题解决能力
- 主动性和进取心
- 创造力
- 计划和组织能力
- 自我管理能力
- 学习能力
- 技术能力
担任此职位所需的素质：
- 在客户管理环境中具有实际经验
- 计算机知识——需要高度的熟练度和适应能力
- 灵活的工作安排
- 真正的“我能行”态度
我们的选拔流程包括什么
你将接受英国商业主管、英国关键客户经理和英国人力资源业务伙伴的面试。
最初发布于Himalayas
查看英文原文
About the Role
We are seeking a highly organised and proactive Key Account Support Administrator to play a key role in supporting our UK Key Account Manager and delivering exceptional service to our distribution partners (merchants). This varied and collaborative role sits at the heart of key account activity, combining administration, technical support, data analysis and project coordination.
You will work closely with our distribution partners, as well as internal teams across Fedrigoni UK and our Global Service network, to ensure service excellence, effective communication and continuous improvement. The role also supports product development, rebate programmes, KPI reviews and customer-led initiatives, helping to strengthen and develop long-term partner relationships.
Your Responsibilities include:
- Support UK Key Account Manager
- CRM Usage
- Relationship building with key account clients internally
- Technical support & administration
- Customer data analysis
- Project coordination
- Service coordination between Fedrigoni UK & Global service teams
- Technical complaint administration (working alongside the Key Account Manager)
- Manage rebate programmes with Key Accounts
- Supporting mill visits with the Key account manager when required
- Key account service review administration against agreed KPI
- Product development administration
The right candidate would possess the following skill set:
- Communication.
- Teamwork.
- Problem solving.
- Initiative and enterprise.
- Creativity
- Planning and organising.
- Self-management.
- Learning.
- Technology.
Attributes required for this position.
- Proven track record within an account management environment
- Computer knowledge – high degree of literacy and aptitude required.
- Flexible working pattern
- A real “can do” attitude.
What to expect from our selection process
You will be interviewed by the Head of Commercial (UK), the UK Key Account Manager and the HR Business Partner UK.
Originally posted on Himalayas