助理总监，专科护理战略与运营
Associate Director, Specialty Care Strategy & Operations
### **我们的使命：消除心理健康的一切障碍。**
Spring Health 是一家全球心理健康公司，致力于消除所有心理健康障碍。我们正在打造一个世界，在这个世界中，获得支持变得简单、个性化，并以个人为中心，从而让护理能够贯穿每一个工作、每一次搬迁、每一份健康计划和每一个生命阶段。
我们的 AI 原生平台帮助我们在自助工具、辅导、治疗、药物管理以及专科护理中提供个性化支持。通过 JAMA Network Open 和 Validation Institute 独立验证的成果，Spring Health 通过领先的雇主、健康计划和合作伙伴，为全球超过 17 亿人提供服务。
作为一家 AI 原生公司，我们认为技术应该扩大护理的覆盖范围、质量和人性化。每位 Spring Health 团队成员都被期望有意识地使用 AI 工具，将人类判断应用于 AI 输出，并以支持其角色和我们使命的方式持续提升 AI 熟练度。
Spring Health 正在寻找一位高级经理，负责业务运营与战略，加入我们的专科护理团队。该团队负责构建和扩展新项目，以支持我们最需要护理的成员。向专科护理战略与运营高级总监汇报，这个职位将作为高级战略和运营领导者，与临床、产品、分析和营销团队紧密合作，推动执行和增长。这是一份全职岗位，完全远程办公。可能需要季度性前往纽约总部。
**你将负责：**
- 掌握专科护理的损益机制和财务驱动因素，识别关键杠杆以推动可持续增长、收入优化和毛利扩张。
- 作为部门领导的主要财务和运营合作伙伴，将单位经济学和毛利驱动因素转化为可操作、高影响力的策略。
- 在产品、临床、市场和运营之间推动跨职能协作，制定战略路线图，优先考虑高影响力项目，并推动端到端执行。
- 直接管理特定的临床运营职能，同时结合核心战略和运营，确保与临床领导层的无缝对接和强大的运营合作。
- 将 AI 原生地融入运营和临床流程，以提高系统效率，提升质量标准，并加速战略情景建模。
- 建立并拥有长期的容量和人员规划模型，以确保…
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### **Our mission: e** liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
Spring Health is seeking an Associate Director, Business Operations & Strategy to join our Specialty Care team. This team is responsible for building and scaling new programs to support our highest-acuity members. Reporting to the Senior Director of Strategy & Operations, Specialty Care, this role acts as a senior strategic and operational leader, partnering closely with Clinical, Product, Analytics and Marketing to drive execution and growth. This is a full time position that is fully remote. Travel to our NYC headquarters may be required quarterly.
**What you’ll do:**
- Master Specialty Care's P&L mechanics and financial drivers, identifying key levers to drive sustainable growth, revenue optimization, and gross margin expansion.
- Act as the primary financial and operational partner for department leadership, translating unit economics and margin drivers into actionable, high-impact strategies.
- Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps, prioritize high-impact initiatives, and drive end-to-end execution.
- Directly manage specific clinical operations functions alongside core strategy and ops, ensuring seamless alignment and strong operational partnership with clinical leadership.
- Build AI natively into operational and clinical workflows to improve system efficiencies, elevate quality standards, and accelerate strategic scenario modeling.
- Build and own long-term capacity and workforce planning models to ensure clinical and operational teams are proactively resourced ahead of program growth.
- Define, track, and maintain key operational metrics across Specialty Care to drive organizational alignment, transparency, and accountability.
- Partner with clinical leaders to establish quality program frameworks, execution cadences, and operational standards.
- Directly manage, coach, and develop operations team members—creating clarity on priorities, removing obstacles, and supporting ongoing career growth.
**What success looks like:**
- Specialty Care maintains clear visibility into core P&L levers, consistently driving sustainable revenue growth and margin expansion.
- Strong, highly collaborative cross-functional partnerships are established across Product, Clinical, Marketing, and Operations, enabling flawless roadmap execution.
- Clinical operations functions and capacity models reliably ground operational planning, keeping teams proactively resourced ahead of scale.
- Native AI integrations within operational workflows deliver measurable improvements in team velocity, quality, and decision-making leverage.
- Key operational metrics across Specialty Care are clearly defined, consistently tracked, and relied upon by leadership to guide decision-making.
- Direct reports are highly engaged, clear on success criteria, and actively supported through clear feedback and development pathways.
**What you’ll bring:**
- 8+ years of experience in business operations, strategy, or corporate consulting, including 3+ years in a scaling or high-growth startup environment.
- Mastery of P&L management, gross margin drivers, and unit economics, with a proven track record of translating financial mechanics into operational execution.
- Demonstrated experience directly managing or deeply partnering with clinical operations functions to build and scale care execution roadmaps.
- Proven track record of cross-functional leadership, bringing together Product, Clinical, Marketing, and Operations to set priorities and drive accountability.
- Practical experience integrating AI and modern analytical tools natively into business workflows to improve speed, quality, and organizational leverage.
- Proven experience building workforce planning, staffing, or capacity models to support scaling operational teams.
- Strong analytical mindset with high comfort navigating raw data to uncover root causes and inform strategic tradeoffs.
- Demonstrated track record of people management—coaching team members, building trust, and setting clear performance expectations.
- High comfort navigating ambiguity, making decisions with imperfect information, and maintaining momentum under pressure.
- Clear, concise written and executive communication skills, with the ability to synthesize complex operational topics for diverse stakeholders.
_The target base salary range for this position is **$160,000 - $184,000** and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using [**Radford Global Compensation Database**](https://springhealth.link/jd-2022-09-radfordcomp) at minimum to ensure competitive and fair pay._
#### **Benefits provided by Spring Health:**
**Note**: We have even more benefits than listed [here](https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits) and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to [**One Medical**](https://www.onemedical.com/membership/) accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to [**Noom**](https://www.noom.com/) **,** a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through [**Carrot**](https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses.
- Access to [**Wellhub**](https://springhealth.link/jd-2023-07-gympassbenefit), which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to [**BrightHorizons**](https://www.brighthorizons.com/), which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
**Not sure if you meet every requirement?** . If this role excites you, we encourage you to apply.
**_Our privacy policy:_** [**_https://springhealth.com/privacy-policy/_**](https://springhealth.com/privacy-policy/)
_Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._