数据库支持工程师 (亚太区)
Database Support Engineer (APAC)
关于 Supabase
Supabase 是一个基于 Postgres 的开发平台，由开发者为开发者打造。我们提供完整的后端解决方案，包括数据库、认证、存储、边缘函数、实时功能和向量搜索。所有服务深度集成，专为增长而设计
关于该职位
我们正在寻找一位经验丰富的数据库支持工程师加入我们的支持团队，帮助开发者解决复杂问题，更可靠地构建，并充分利用 Supabase 平台。你将与客户和工程团队紧密合作，根据实际使用情况帮助我们提升产品质量和开发者体验。
这个职位适合那些在异步、快节奏环境中茁壮成长，并对构建可扩展至数百万用户的开发者工具充满热情的人
你将负责以下工作
在这个职位中，你将：
- 解决技术问题：调查并解决跨 Postgres、Auth、RLS、Storage、Realtime、Edge Functions 和客户端库的高级客户问题。
- 提供咨询建议：主动提供指导，优化工作负载，避免常见陷阱，并为最高级别的用户提供定制化建议。
- 搭建与工程团队的桥梁：复现错误，隔离根本原因，提出临时解决方案，并带着清晰的复现步骤向上级工程团队报告。
- 深入调查：提出聪明且有针对性的问题，将不完整的报告转化为可操作的案例。
- 有效沟通：与各级用户清晰且富有同理心地沟通，尤其是在高影响或时间敏感的情况下。
- 推动产品改进：从工单中发现模式，并推荐改进文档、工具和产品本身的建议。
- 培养和领导：指导初级团队成员，帮助提升整体支持质量的标准
你可能是一个合适的人选，如果你具备：
- 经验：你在技术支持、数据库、后端工程、SRE 或类似角色中有 7 年以上经验。
- PostgreSQL 专业知识：你深入了解 PostgreSQL，包括自动清理行为、WAL 增长、长时间运行的事务、表膨胀和其他内部机制。
- 查询优化：你擅长高性能 SQL 和查询优化。
- 排错能力：你能够处理复杂的设置，包括多租户模式和分布式系统行为。
- 迁移知识：你处理过数据迁移问题（pg_dump/restore、模式偏差、迁移失败），并知道如何安全恢复
查看英文原文
ABOUT SUPABASE
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
ABOUT THE ROLE
We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
WHAT YOU’LL BE RESPONSIBLE FOR
In this role, you’ll:
- Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.
- Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
- Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
- Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
- Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.
YOU MIGHT BE A GOOD FIT IF
- Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or similar roles.
- Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Query Optimization: You’re strong in high-performance SQL and query optimization.
- Troubleshooting Skills: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
- Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
- Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments.
- Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly.
TIMEZONES & LOGISTICS
- Type: Full-time position.
- Location: This role requires a location within APAC time zones (we do not believe in the sustainability of overnight shifts).
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.