培训专员
Training Specialist
“成为一家在快速发展的行业中具有影响力并树立标准的公司的一员！”
我们是谁？
RealTime eClinical Solutions 是一家全球领先的快速发展的 SaaS 技术公司，为临床研究行业提供全面的软件解决方案。
我们的愿景是通过创新的解决方案重塑全球临床研究行业，帮助推进医学发展并拯救生命。我们的基于云的解决方案致力于解决复杂问题，简化临床研究流程，使其更加有组织、高效和成本效益。我们总部位于德克萨斯州圣安东尼奥，但是一家真正支持远程和居家办公的公司。
我们需要谁？
培训专员的主要职责是实施先进的教育解决方案，以提升我们的客户和内部团队的产品知识。该专员将协助实施学习和部署策略，并扩展现有的培训项目。此职位需要与我们的产品团队、客户成功团队以及 RealTime 的宝贵客户紧密合作。
你将负责以下工作：
- 掌握并分享对 RealTime、Devana Solutions 和 Complion 产品线的精通。
- 与客户和功能区域/专家合作，开发、实施和维护多种方式的培训教学材料，包括辅助工具、视频、现场/虚拟讲师授课和在线自主培训，以帮助客户和员工学习软件功能。
- 为客户定期开展基于角色的虚拟培训课程。
- 在 RealTime University 和/或 LMS 系统中创建新内容并改进现有课程。
- 对客户和内部团队进行新系统和产品更新的培训。
- 为培训/LMS 专员开展高级入职培训，说明培训和 LMS 政策、流程、产品知识以及公司的培训服务策略。
- 创建、记录、衡量并报告培训师项目的有效性。
- 营造一个富有创意、积极、高效且协作的团队工作环境。
- 与所有产品管理和面向客户的团队紧密合作，明确新客户解决方案的核心价值主张，以便在培训不同受众时加以利用。
- 分享最佳实践并提出解决问题的建议。
- 改进流程和程序，以更好地服务客户和/或提高生产力。
- 保持高水准的工作表现。
查看英文原文
“Be part of a company that is influential and the standard for a rapidly evolving industry!”
WHO ARE WE?
RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.
Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR?
The Training Specialist’s primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge. The Specialist will help implement the learning and deployment strategy, as well as expand existing training programs. This role will require close collaboration with our product teams, the customer success organization, as well as RealTime’s valuable customers
WHAT WILL YOU BE DOING?
- Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
- Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality.
- Lead regularly scheduled virtual role-based training sessions with customers.
- Create new and improve existing curriculum within the RealTime University and/or LMS system.
- Train customers and internal teams on new systems and product updates.
- Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
- Create, document, measure, and report on the effectiveness of a Trainer program.
- Foster a creative, positive, efficient, and collaborative team working environment.
- Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
- Share best practices and contribute ideas on ways to resolve problems.
- Improve processes and procedures to serve the customer better and/or improve productivity.
- Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
- Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.
WHAT DO YOU NEED?
- 3+ years of training and curriculum development experience, strong written and verbal communication, project management and design thinking skills
- Proven expertise translating complex technical concepts into logical and digestible learning content
- Extremely organized, detail-oriented, and adaptable in a fast-paced climate
- Outstanding time management skills and the ability to prioritize work.
- Customer service-centric style and attitude
- Strong teaching abilities and mentoring skills
- Problem-solving abilities and the capacity to adapt to changing project dynamics.
- Attention to detail and commitment to quality assurance.
WHAT SETS YOU APART?
- 2+ years of experience within the clinical research industry or medical field
- 1 + years of experience developing courses and microlearning for SaaS products.
- 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate.
- Experience using a clinical trial management system.
- Bachelor's degree in science, medical, business, information technology,
- education, or another related field
WHAT IS IN IT FOR YOU?
- The company sponsors health insurance, long-term disability, and life insurance.
- Unlimited Paid Time Off.
- 10 paid Holidays.
- Paid Parental Leave.
- Work Anniversary Bonus.
- Participation in the Employee of the Quarter Program.
- Monthly $100 Connectivity Stipend Reimbursement.
- RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered.
The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.
Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility.
Thank you for your interest in RealTime eClinical Solutions.
Originally posted on Himalayas