实施经理
Implementation Manager
关于Canvas Medical
Canvas Medical成立于2015年，是一家加速日常医学发展速度的EMR公司。Canvas通过其统一架构和开发工具帮助客户优化临床体验——实现优化的工作流程、连接的患者体验和集成的医疗数据。Canvas与各种护理模式和垂直领域的客户合作，从直接面向消费者的虚拟护理到高风险的复杂护理，涵盖所有中间情况。如需了解有关Canvas Medical的更多信息，请访问canvasmedical.com http://canvasmedical.com
关于该职位
作为实施经理，你将是在确保新客户成功采用Canvas平台的关键推动者。你将带领客户完成发现、配置、解决方案设计、集成设置和培训等阶段。你将作为客户-facing的指挥官，确保临床工作流程无缝实施，以确保顺利上线。
该职位的关键要素包括技术熟练度和清晰的沟通能力。你应该能够讨论系统设计、API、数据模型和SDK驱动的扩展等话题。你也应该同样擅长将这些概念转化为非技术人员能理解的语言。你将通过理解系统设计、明确需求，并将复杂的的技术细节转化为可执行的实施计划，来弥合客户团队和内部Canvas团队之间的差距，帮助客户在更广泛的生态系统中自信地采用Canvas。
此职位适合有医疗科技、项目管理和SaaS实施经验的人士，他们能在快节奏、面向客户的环境中表现出色。
你将负责的工作
全程主导实施
- 从启动到上线，负责实施计划、时间表、范围和利益相关者沟通。
- 进行发现阶段，了解临床、运营、数据迁移和集成需求；将发现结果转化为实施计划。
- 管理风险、依赖关系和变更控制；通过简洁的更新和明确的决策推动项目进展。
工作流程与配置交付（核心产品）
- 与客户临床和运营负责人合作，设计并实施符合最佳实践的工作流程。
- 作为主题专家，帮助客户了解系统功能和Canvas的最佳实践。
- 引导客户完成采用里程碑
查看英文原文
ABOUT CANVAS MEDICAL
Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using it’s unified architecture and developer tools — enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct-to-consumer virtual care to at-risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.com http://canvasmedical.com
ABOUT THE ROLE
As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform. You will lead clients through discovery, configuration, solution design, integration set up, and training. You will act as the customer-facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go-live.
Key components of this role include technical fluency and clear communication. You should be comfortable discussing topics such as system design, APIs, data models, and SDK-driven extensions. You should also be equally comfortable translating those concepts into plain language for non-technical stakeholders. You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem.
This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast-paced, customer-facing environments.
WHAT YOU’LL DO
LEAD IMPLEMENTATIONS END-TO-END
- Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.
- Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan.
- Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making.
WORKFLOW & CONFIGURATION DELIVERY (CORE PRODUCT)
- Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.
- Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.
- Guide customers through adoption milestones and ensure usability for end users.
PLUGIN & EXTENSIBILITY DELIVERY (SDK / API)
- Confidently navigate API/SDK concepts to unblock workflows, examples:
- Walk a developer through generating API keys
- Speak to specific API resources and basic error troubleshooting
- Translate workflows into SDK-backed solutions
- Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g. Claude code)
- Translate customer workflows into plugin requirements and high-level designs
POST-GO-LIVE SUCCESS & CONTINUOUS IMPROVEMENT
- Lead stabilization and transition to ongoing support/customer success team.
- Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams.
- Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.
WHAT WE’RE LOOKING FOR
- Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
- Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.
- Ability to reconstructing solutions from fundamental elements to drive radical innovation
- Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution
- Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.
- Experience collaborating with engineering/product on complex issues.
- Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.
- Experience with go-live planning and on-site/virtual launch support.
NICE TO HAVES
- Experience training clinical staff and building enablement materials.
- Familiarity with data migration concepts
LOCATION
Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed.