客户服务代表
Customer Services Representative
Acadia 致力于为患者及其亲人带来更美好的时刻。在过去25年里，我们始终处于医疗保健的前沿，为最需要的人提供关键解决方案。
我们开发并商业化了首个且唯一获批用于治疗帕金森病精神病相关幻觉和妄想的疗法。我们的后期研发重点在于与痴呆相关的精神病、精神分裂症的阴性症状和雷特综合征。在早期临床研究中，我们正在探索新型的疼痛管理方法，以及中枢神经系统疾病中的认知和神经精神症状。
客服代表岗位职责：
· 通过提供产品和服务信息，解决产品和服务问题来为客户提供服务。
· 通过回答产品和服务问题，建议其他产品和服务信息来吸引潜在客户。
· 通过记录账户信息来开设客户账户。
· 通过更新账户信息来维护客户记录。
· 通过澄清客户的投诉、确定问题原因、选择并解释最佳解决方案、加快纠正或调整，并跟进以确保解决来处理产品或服务问题。
· 通过处理客户调整来维护财务账户。
· 通过收集客户信息和分析客户需求，向管理层推荐潜在产品或服务。
· 通过收集和分析客户信息来准备产品或服务报告。
· 通过完成相关结果来为团队工作做出贡献。
客服代表资格/技能：
· 客户服务
· 产品知识
· 市场知识
· 质量意识
· 解决问题
· 文档处理能力
· 电话沟通能力
· 倾听能力
· 冲突解决
· 信息分析
· 多任务处理
所有您的信息将根据平等就业机会（EEO）指南予以保密。
查看英文原文
Acadia aspires to enable brighter moments for patients and their loved ones. For more than 25 years we have been working at the forefront of healthcare to bring vital solutions to people who need them most.
We developed and commercialized the first and only approved therapy for hallucinations and delusions associated with Parkinson’s disease psychosis. Our late-stage development efforts are focused on dementia-related psychosis, negative symptoms of schizophrenia and Rett syndrome, and in early-stage clinical research we are exploring novel approaches to pain management, and cognition and neuropsychiatric symptoms in central nervous system disorders.
Customer Service Representative Job Responsibilities:
· Serves customers by providing product and service information and resolving product and service problems.
· Attracts potential customers by answering product and service questions and suggesting information about other products and services.
· Opens customer accounts by recording account information.
· Maintains customer records by updating account information.
· Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
· Maintains financial accounts by processing customer adjustments.
· Recommends potential products or services to management by collecting customer information and analyzing customer needs.
· Prepares product or service reports by collecting and analyzing customer information.
· Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
· Customer service
· Product knowledge
· Market knowledge
· Quality focus
· Problem solving
· Documentation skills
· Phone skills
· Listening
· Resolving conflict
· Analyzing information
· Multi-tasking
All your information will be kept confidential according to EEO guidelines.