兼职中班 - 晚间虚拟助理
Part time Midshift - After-Hours Virtual Assistant
类别：医疗健康
地点：
夜间虚拟助理
兼职 每周24小时（每天4小时）
墨尔本时间下午5点至晚上9点 - 皮埃蒙特时间下午2点至6点
每周6天（星期二至星期日或星期六至星期四）
虚拟助理薪资 7美元/小时（澳元）
接收通过邮件发送的语音附件来电信息并作出相应处理，通过我们的CRM系统进行邮件和/或短信沟通
职位概述：我们的NDIS/医疗客户正在寻找一位专注且注重细节的夜间虚拟助理，负责管理业务时间后收到的电子邮件警报和录音消息。该职位需要及时审查和回复这些消息，确保客户服务和员工排班的顺畅协调。这是一个灵活的职位，预计每周有2-3次夜间电话，需要在必要时采取行动。
主要职责：
· 监控并审查从夜间电话中收到的电子邮件警报和录音消息。
- 听取消息并确定适当的处理方式：
○ 如果客户取消服务，通过CRM发送短信通知。
○ 如果员工请病假，查看排班表并找到可用的替代人员。
- 使用Brevity（CRM系统）更新和管理记录。
- 在需要时与团队成员有效沟通。
- 确保所有任务准确且及时完成。
班次安排：
星期二至星期日或星期六至星期四，墨尔本时间下午5点至晚上9点：
接收通过邮件发送的语音附件来电信息并作出相应处理，并通过我们的CRM系统进行邮件和/或短信沟通
要求
资格和技能：
· 具有客户服务、行政或虚拟助理相关经验。
- 强大的沟通能力（清晰的口语和书面英语，口音较少为佳）。
- 快速学习新软件的能力（有Brevity或其他类似CRM系统的经验者优先）。
- 高度关注细节和解决问题的能力。
- 能够独立工作，在处理紧急事务时能主动采取行动。
- 有晚间和周末工作的灵活性。
优先资格：
· 具有医疗、残疾支持或老年护理行业的经验。
- 具有员工排班或排班经验。
- 熟悉短信和电子邮件通信工具。
详情
最初发布于Himalayas
查看英文原文
Category: Health Care
Location:
After-Hours Virtual Assistant
Part time 24 hours weekly (4 hours daily)
5pm to 9pm Melbourne Time - 2pm-6pm PH Time
6 days a week (Tuesday-Sunday or Saturday to Thursday)
VA Rate 7$ AUD/hour
Respond to incoming phone messages that come in as an email with voice attachment & action accordingly and communicate via email and/or SMS thru our CRM//
Job Overview:Our NDIS/Healthcare client is seeking for a dedicated and detail-oriented After-Hours Virtual Assistant to manage incoming email alerts and recorded messages received after business hours. The role involves reviewing and responding to these messages promptly, ensuring smooth
coordination of client services and staff scheduling. This is a flexible role, with an expected volume of 2-3 after-hours calls per week, requiring
the ability to take action when necessary.
Key Responsibilities:
· Monitor and review incoming email alerts and recorded messages received from after-hours phone calls.
- Listen to messages and determine appropriate actions:
○ If a client cancels a service, send an SMS notification via the CRM.
○ If a staff member calls in sick, review the roster and identify available replacements.
- Update and manage records using Brevity (CRM system).
- Communicate effectively with team members as needed.
- Ensure all tasks are completed accurately and in a timely manner.
Shift Schedule:
Tuesday-Sunday or Saturdau to Thursday, 5pm to 9pm Melbourne Time:
Respond to incoming phone messages that come in as an email with voice attachment & action acvordingly
and communicate via email and/or SMS thru our CRM
Requirements
Qualifications and Skills:
· Previous experience in a customer service, administrative, or virtual assistant role.
- Strong communication skills (clear spoken and written English with minimal accent preferred).
- Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus).
- High attention to detail and problem-solving skills.
- Ability to work independently and take initiative when handling urgent matters.
- Flexibility to work evenings and weekends as needed.
Preferred Qualifications:
· Experience in the healthcare, disability support, or aged care industry.
- Previous experience in workforce scheduling or rostering.
- Familiarity with SMS and email communication tools.
Details
Originally posted on Himalayas