长期护理护理协调员
LTC Care Coordinator
Care Coordinators 负责提供护理管理服务，以支持需要帮助在医疗系统中导航的会员。Care Coordinator 会协助多个团队，为我们的 NorthStar 会员提供优质的客户服务。
职责和义务：
- 接收会员关于福利问题/疑问、护理协调、项目咨询、联系护理经理以及筛查评估的来电，以识别需要医疗干预的风险因素
- 及时准确地在指定的 PHI 系统中记录通话内容
- 管理分配的会员案件，这些会员需要短期的护理协调和健康导航
- 在跨学科护理团队中工作，以支持及时沟通会员的问题或需求，并有效监控会员的筛查，以提高质量和成本结果
- 进行外拨电话，确认服务已到位
- 其他指派的任务
最低资格要求：
- 持有认证医疗助理（CMA）或认证护士助理（CNA）或注册医疗助理（RMA）证书，或具有相关医疗培训或工作经验
- 高中毕业文凭/GED
- 有需要有效口头和书面沟通经验的工作经历，同时展示良好的语法、拼写和标点技能
- 有在快节奏环境中工作的经验，能够同时处理多项优先任务
优先资格：
- 专科文凭
- 在呼叫中心、护理管理或医疗环境中有工作经验，或熟悉医学术语、医疗补助（Medicaid）及儿童健康计划（Child Health Plus）福利产品
- 优秀的电话沟通、组织和客户服务技能
- 团队合作者，有条理且注重细节
我们是一家平等机会雇主。HF Management Services, LLC 遵守所有适用的法律和法规。申请人和员工在职位考虑和评估时，不会因种族、肤色、信仰、宗教、性别、国籍、性取向、怀孕、年龄、残疾、基因信息、家庭暴力受害者身份、性别及性别认同或表达、军事状况、退伍军人状况、公民身份或移民状况、身高体重、家庭状况、婚姻状况或失业状况，以及其他任何受法律保护的因素而受到歧视。HF Management Services, LLC 不得对任何残疾员工或申请人进行歧视。
查看英文原文
Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.Duties and Responsibilities:
- Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
- Contemporaneously and accurately documents calls in designated PHI system.
- Manages an assigned member caseload who require short term care coordination and health navigation
- Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
- Performs outreach calls to members to confirm services are in place
- Additional duties as assigned
Minimum Qualifications:
- Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
- HS diploma/GED
- Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
- Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Preferred Qualifications:
- Associate’s Degree
- Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products.
- Excellent telephone, organizational, and customer service skills
- Team player who is organized and detail-oriented
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLCshallnotdiscriminateagainstanydisabledemployeeorapplicantinregard to any position for which the employee or applicant is otherwise qualified.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.
Know Your Rights
All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
- Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960
- All Other Locations (within approved locations): $42,200 - $62,400
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.
Originally posted on Himalayas