高级软件工程师，后端（台湾）
Senior Software Engineer, Backend (Taiwan)
Cresta 释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能以及全面的对话智能，从而在每个渠道中提升收入和效率。包括联合航空、Cox Communications 和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 诞生于斯坦福 AI 实验室，已从世界领先的投资者那里筹集了超过 2.7 亿美元资金，包括 a16z、Greylock 和 Sequoia。Cresta 的领导团队包括当今 AI 领域的一些顶尖人才。我们的首席执行官 Ping Wu 曾创立并领导了 Google 的 Contact Center AI 和 Vertex AI 平台，在加入 Cresta 前致力于构建 AI 驱动的客户体验的未来。
在未来几年里，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起构建这个未来。
关于该职位：
作为一位以后端为重点的高级全栈工程师，你将通过前沿的 AI 技术塑造客户参与的未来。你将在构建从第一天起就能提供及时、可操作见解和可衡量业务价值的产品中发挥关键作用。我们团队正在开发最先进的 AI 驱动功能，为客服人员提供基于知识、上下文感知的辅助以及智能任务自动化，涵盖客户互动前、中、后各个阶段。加入我们，重新定义企业如何大规模连接客户。
职责：
- 设计、构建和维护支持我们 AI 驱动产品的可扩展后端服务、API 和分布式系统。
- 与前端工程师、机器学习工程师、数据科学家、产品经理和设计师紧密合作，交付端到端的客户体验。
- 负责生产系统的可靠性、性能和可扩展性，主动识别并解决可能影响客户的潜在问题。
- 编写干净、可维护且经过充分测试的代码，遵循工程最佳实践，为高质量的代码库做出贡献。
- 参与架构讨论、代码审查、测试和持续集成工作，确保工程卓越性。
- 设计和实现安全、可靠且高可用的服务，满足企业客户的需求。
- 分析并优化系统架构，以提升性能
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a Senior Full-Stack Engineer with a backend focus, you'll help shape the future of customer engagement through cutting-edge AI. You'll play a critical role in building products that deliver timely, actionable insights and measurable business value from day one. Our team is developing state-of-the-art AI-powered capabilities that equip contact center agents with knowledge-grounded, context-aware assistance and intelligent task automation before, during, and after customer interactions. Join us as we redefine how businesses connect with their customers at scale.
Responsibilities:
- Design, build, and maintain scalable backend services, APIs, and distributed systems that power our AI-driven products.
- Partner closely with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences.
- Own the reliability, performance, and scalability of production systems, proactively identifying and resolving issues before they impact customers.
- Write clean, maintainable, and well-tested code, following engineering best practices and contributing to a high-quality codebase.
- Participate in architecture discussions, code reviews, testing, and continuous integration efforts to ensure engineering excellence.
- Design and implement secure, resilient, and highly available services that meet the demands of enterprise customers.
- Analyze and evolve system architecture to improve performance, scalability, reliability, and operational efficiency.
- Drive technical decisions and contribute to the team's engineering culture through mentorship, knowledge sharing, and continuous improvement.
Qualifications We Value:
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
- 5+ years of experience building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments.
- Strong proficiency in backend programming languages such as Go and Python.
- Experience designing, building, and maintaining RESTful APIs and service-oriented architectures.
- Hands-on experience with Elasticsearch or similar search and indexing technologies for large-scale datasets.
- Solid understanding of distributed systems, microservices architectures, and cloud platforms.
- Experience troubleshooting and optimizing system performance, reliability, and scalability.
- Strong analytical and problem-solving skills, with a focus on delivering pragmatic solutions.
- Excellent communication and collaboration skills, with the ability to work effectively across engineering and cross-functional teams.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.