客户解决方案工程师 – 支付
Customer Solutions Engineer – Payments
关于 Zuora
在 Zuora，我们帮助 businesses 更聪明地增长并更快地适应。我们的平台推动现代商业模式——从订阅和基于使用量的定价到 AI 驱动和结果导向的方案——帮助公司推出新产品、自动化复杂的计费，并解锁可预测的、持续的收入。
我们已经在订阅经济领域引领了十多年。现在，我们再次进化，打造完整的报价到现金平台，帮助公司通过灵活且具备 AI 能力的基础来货币化其产品和服务。
职位机会
作为客户解决方案工程师 – 支付，您将与客户经理紧密合作，帮助客户现代化其支付策略。您将与技术和业务利益相关者互动，了解他们的支付架构，识别改进机会，并展示 Zuora 如何帮助优化支付表现同时降低复杂性。
这是一个高度咨询性质的职位，需要在企业支付方面有深入的专业知识，并能够将技术能力与可衡量的业务成果联系起来。
- 在销售周期中担任 Zuora 的支付领域专家。
- 与客户经理合作，在现有和潜在的企业客户中识别和开发机会。
- 主导聚焦于支付架构、网关策略、授权性能、全球扩展和运营效率的发现会议。
- 设计支持跨多个支付提供商、网关、处理器和支付方式的灵活支付生态系统解决方案架构。
- 为高管、业务和技术受众量身定制具有说服力的技术演示、展示、研讨会和架构评审。
- 为客户提供建议，包括支付编排、智能路由、支付优化、令牌化、支付弹性以及全球支付接受的最佳实践。
- 与产品管理、产品营销、合作伙伴关系和工程团队合作，代表客户需求并影响未来的产品功能。
- 开发可重复使用的解决方案资产、参考架构和技术赋能材料，以在整个组织中扩展支付专业知识。
- 支持战略 RFP、概念验证和复杂的大型企业评估。
关于您
必备资格
- 5 年以上解决方案工程、销售工程、解决方案咨询或解决方案架构方面的经验
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About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
As a Customer Solutions Engineer – Payments, you will partner closely with Account Executives to help customers modernize their payment strategies. You’ll engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity.
This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes.
- Serve as Zuora’s payments subject matter expert throughout the sales cycle.
- Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
- Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
- Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
- Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
- Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
- Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
- Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
- Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.
About You
Required Qualifications
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
- Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
- Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
- Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
- Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
- Familiarity with REST APIs, webhooks, and modern integration patterns.
- Outstanding presentation, communication, and customer-facing consulting skills.
- Ability to translate complex technical concepts into clear business value for executive audiences.
Preferred Qualifications
- Experience supporting global enterprise customers across multiple industries.
- Knowledge of subscription business models and recurring billing.
- Experience integrating payments with billing, ERP, CRM, or commerce platforms.
- Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
- Experience working with SaaS platforms and cloud-based enterprise applications.
About the Team
You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Base Pay Details
$136,800—$177,100 USD