设施与工作场所解决方案专员 - 美国
Facilities and Workplace Solutions Specialist - US
关于Nu
Nu是拉丁美洲领先的数字银行，为巴西、墨西哥和哥伦比亚的1.4亿客户提供服务。公司通过利用数据和专有技术，开发创新产品和服务，引领行业变革。
以对抗复杂性和赋能人为使命，Nu为客户提供完整的金融旅程，通过负责任的贷款和透明度促进金融准入和进步。公司由一个高效且可扩展的商业模式驱动，结合低成本服务与不断增长的回报。
Nu的影响已获得多项奖项的认可，包括《时代》100家最具影响力公司、《快公司》最具创新力公司以及《福布斯》全球最佳银行。
访问我们的机构页面 https://www.nu.com/2026-en
关于职位
该职位将负责我们美国站点的运营，作为Workplace Solutions的本地联系人，确保由巴西全球团队制定的全球标准和指南在本地得到正确执行。
您将负责
- 支持设施管理供应商，协助确保合同和服务提供商的执行，包括维护、停车、清洁、餐饮、物流、接待、公用事业、废物管理等服务。
- 确保流程以一致的方式执行，遵循全球标准和指南。支持建筑系统的最佳运行（暖通空调、消防/生命安全设备、电梯等）。
- 与职能线团队（房地产、IT、安保、安全）合作，推动本地项目和计划。
- 识别美国办公室内流程改进、成本降低和效率提升的机会，向上级全球/拉美领导层汇报并协调。
- 监控本地提供的服务的绩效指标（KPI）和SLA。
- 确保设施符合政府法规和环境、设施标准。
- 支持本地费用预算的制定和监控，进行分析和报告。
- 评估本地合同和提案中的技术范围，监控KPI和SLA，并标记与全球标准的偏差。
- 支持本地的危机管理、应急计划和预案。
- 收集反馈和数据，持续改善空间使用性、舒适度和员工满意度，并将其反馈给全球团队。
查看英文原文
ABOUT NU
Nu is the leading digital bank in Latin America, serving 140 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
Visit our Institutional Page https://www.nu.com/2026-en
ABOUT THE ROLE
This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides — developed by our Global team in Brazil — are properly followed and executed locally.
YOU’LL BE RESPONSIBLE FOR
- Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc.
- Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
- Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.
- Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.
- Monitor performance indicators (KPIs) and SLAs for the services provided locally.
- Help ensure that facilities meet government regulations and environmental, and facilities standards.
- Support the development and monitoring of the local expense budget, with analysis and reporting.
- Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.
- Support crisis management, contingencies and emergency plans locally.
- Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.
WHAT WE'RE LOOKING FOR SOMEONE WHO HAS
Required
- Effective communication and stakeholder management skills
- Analytical and problem-solving skills
- Decision-making
- Ability to lead and manage teams and suppliers
- Team Working
- Attention to detail but also the ability to see the implications for the bigger picture
- Financial awareness
- Customer focused service - experience
- Ability to solve advanced problems and deal with a variety of options in complex situations.
- Strong background in project management and procurement processes
- Bachelor degree (Engineering, Architecture, Business or other similar courses)
- 2+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
- Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
- Availability to travel
Location
Miami, Florida (USA)
Work model
On-Site
Location-Specific Disclosures
Total compensation includes base salary, RSUs and benefits.
Base salary range (USD): $83,000 - $120,000
OUR BENEFITS
- Top Tier Medical Insurance
- Top Tier Dental and Vision Insurance
- 401(k) matching
- 20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
- Life Insurance and AD&D
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- Extended maternity and paternity leaves
- Saving Plans - Health Saving Account and Flexible Spending Account
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.