资深平台经理，忠诚度平台负责人
Staff Platform Manager, Loyalty Platform Lead
Airbnb成立于2007年，当时两位房东在旧金山的家中接待了三位客人，如今已发展成为拥有超过500万房东的平台，在全球几乎所有国家都接待了超过20亿次客人。每天，房东们提供独特的住宿和体验，让客人能够以更真实的方式与社区建立联系。
**你将加入的团队：**
在Airbnb，所有与资金和价值转移相关的内容都通过支付团队处理。我们正在打造一个世界级的支付和商业组织，目前支持220多个国家、70多种货币，连接数十家支付提供商和银行，处理数千亿美元，并赋能更多人参与我们的全球市场。
我们寻找那些使用并了解Airbnb，并相信我们所追求目标的人。Airbnb是一个连接客人和房东的市场，而支付是创造每笔交易所需信任的核心。平台团队扮演指挥者的角色，将工程师、设计师和合作伙伴聚集在一起，打造出色的产品体验。
**你将带来的影响：**
我们的支付平台经理负责基础、增长和赋能方面的成果，制定愿景和策略，定义平台路线图并推动执行。我们正在构建基础的忠诚度和激励平台功能，需要在消费者忠诚度计划和B2B2C激励平台方面具备专业知识。资深平台经理、忠诚度平台负责人将负责制定平台战略和愿景，使内部和合作伙伴团队能够为全球的客人和房东推出新的忠诚度和会员计划。
**典型的一天：**
- 负责忠诚度与激励平台领域的战略、路线图和运营模式，使Airbnb各团队能够通过可重复使用、可扩展的平台能力发布、配置和演进忠诚度、会员和激励计划——包括对不同忠诚度货币（法币、积分、加密货币和新兴数字资产）的支持，以满足广泛的使用场景
- 领导礼品卡功能作为忠诚度与激励领域核心部分的平台战略，协调业务、合作和工程路线图，以高效、可持续且盈利的方式扩展平台
- 监控B2B2C平台在会员和忠诚度活动中的表现，同时与跨职能团队合作
- 推动平台尽职调查
查看英文原文
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
**The Community You Will Join:**
At Airbnb, anything related to money and value transfer comes through the Payments team. We're building a world-class payments and commerce organization that currently supports 220+ countries, 70+ currencies, connects dozens of payment providers and banks, processes billions of dollars, and empowers more people to participate in our global marketplace.
We're looking for people who know and use Airbnb and believe in what we're trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, bringing together engineers, designers, and partnerships to build great product experiences.
**The Difference You Will Make:**
Our Payments Platform Managers own outcomes across foundation, growth, and empowerment, setting the vision and strategy, defining the Platform roadmap, and driving execution. We are building foundational loyalty and incentives platform capabilities that require expertise in consumer loyalty programs and B2B2C incentives platforms. The Staff Platform Manager, Loyalty Platform lead will own the platform strategy and vision for enabling internal and partner teams to offer new loyalty and membership offers for guests and hosts across the world.
**A Typical Day:**
- Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model, enabling teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities — including support for different loyalty currencies (fiat, points, cryptocurrency, and emerging digital assets) to accommodate a wide range of use cases
- Lead platform strategy for gift card capabilities as a core part of the Loyalty & Incentives domain, aligning business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably
- Monitor B2B2C platform performance for membership and loyalty campaigns, while partnering with cross-functional teams
- Drive platform due diligence and integration strategy for loyalty and membership partners, defining reusable patterns, technical and operational requirements, and scalable integration models that expand platform reach and business impact
- Partner across Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, and marketplace business teams to align roadmaps, resolve cross-org tradeoffs, and scale foundational platform capabilities — and work directly with external enterprise partners to deeply integrate product capabilities and drive real business impact
**Your Expertise:**
_Required:_
- Min 9-17 years of product management experience specializing in loyalty or incentive platforms, with a strong history of driving strategy, roadmap definition, and execution
- Proven track record building enterprise-level or B2B2C platforms for extensive consumer-facing businesses, with sophisticated understanding of earn/redemption workflows, compliance, and fraud/losses
- Deep experience defining partner integration strategies and operating models that balance technical feasibility, compliance, and business objectives
- Global and multi-market experience across geographies, currencies, and regulatory environments
- Ability to articulate a clear, compelling vision and strategy and rally cross-functional teams around it
- Exceptional prioritization and decision-making skills, with the ability to make tradeoffs and communicate rationale to stakeholders at all levels
- Strong cross-functional and cross-organizational leadership skills, aligning business, technical, operational, and external partners around shared outcomes
_Preferred:_
- Technical background in multi-currency incentives processing & loyalty operations
- Experience scaling loyalty programs internationally
- Experience managing developer-facing platforms and API-based solutions
- Experience with payments and risk losses
- Experience at a consumer marketplace or two-sided platform with both B2B and B2C surfaces
- Experience with AI prototypes in the product development process
- Demonstrated ability to scale products from 0→1 in ambiguous environments
**Our Commitment To Inclusion & Belonging**
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
**How We'll Take Care of You:**
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
India Annual Pay Range
₹5,600,000—₹8,000,000 INR
**Reasonable Accommodations:** We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
**A Note on Recruiting Scams:** Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ [airbnb.com](http://airbnb.com) or @ [ext.airbnb.com](http://ext.airbnb.com) email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.