全国值班协调员
National On- Call Coordinator
近20年来，TheKey一直帮助客户实现居家长期养老的顺利进行，提供全面、管家式的照护服务。TheKey致力于保障客户的尊严、安全和独立，努力改变世界居家生活和养老的方式。员工团队会获得所需的培训、资源和支持，以向客户及其家庭提供卓越的照护体验。TheKey成立于硅谷，从单一地点发展为覆盖整个北美的服务网络，使客户能够按照自己的方式，在自己家中生活。
全国值班协调员是负责为美国多个地点提供管家级别的夜间和周末电话支持及排班协助的团队成员。当处理特定地点的电话和事务时，代理人员应如同该地点的本地代表一样行事。
主要职责和任务：
● 管理多种来电工单，可能需要接听实时电话
● 通过电话和电子邮件沟通，为我们的照护人员和客户提供卓越的客户服务
● 详细准确地记录所有交易、互动和请求
● 通过有效沟通、准确记录、系统更新以及与现场团队的协调来解决工单
● 接受团队领导的指导和反馈，以在工作中持续改进
● 通过准时且一致的出勤表现展示可靠性
● 与照护人员、客户和同事互动时始终保持专业、尊重和礼貌的态度
● 完成领导安排的其他任务
全职员工福利
- 医疗/牙科/视力保险
- TouchCare VirtualCare
- 寿险
- 健康储蓄账户
- 灵活支出账户
- 401(k)匹配
- 员工援助计划
- 非豁免员工的带薪假期计划
- 豁免员工的灵活带薪假期计划
- 节假日和浮动节假日
- 宠物保险
TheKey是一家平等机会雇主。TheKey禁止任何形式的歧视和骚扰，为员工和申请人提供无差别就业机会，不因种族、肤色、宗教、性别、年龄、国籍、残疾状况、受保护的退伍军人身份或其他法律保护的特征而有所区别。
仅限加利福尼亚州居民：
根据《加利福尼亚州健康与安全法典》第2章 - 加利福尼亚社区护理设施
查看英文原文
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
National On Call Coordinators are members of a team that provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations throughout the US. When handling calls and transactions for specific locations Agents perform as if they are local representatives of those locations.
Essential Duties and Responsibilities:
● Managing a variety of inbound tickets with the potential to answer live phone calls
● Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
● Maintain detailed, accurate records of all transactions, interactions and requests
● Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
● Accept coaching and feedback from team leaders to foster continuous improvement in your role ● Demonstrate reliability through punctual and consistent attendance
● Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
● Perform other duties as assigned by leadership
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Originally posted on Himalayas