软件负责人，Azure 解决方案

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Principal Consultant for Azure solutions, you will be leading medium-scale client engagements and complex project delivery. This position will focus on assisting with solution architecture and design, technical leadership and mentoring, with expertise in Azure, DevOps, and Agile methodologies.
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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What You'll Be Doing

• Leading medium-scale technical requirements elicitation, design, and scoping discussions internally and/or with existing and potential clients

• Decomposing medium-scale requirements/user stories into tasks, and accurately estimating the effort for themselves or others to complete those tasks

• Delegating technical tasks to other team members for multi-workstream projects of medium scale and moderate complexity

• Leading and driving projects, including both on- and off-shore resources

• Identifying problems independently and demonstrating proactive ownership of their solution, veting and evaluating others’ proposed solutions, and delegating ownership to others where appropriate

• Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership

• Collaborating with the project team and internal leadership on potential solutions and mitigation approaches, and participating in the related client communication

• Demonstrating a proven, repeatable track record of successful medium-scale project delivery

• Monitoring other consultants’ completion of tasks, helping other consultants eliminate or work around impediments, and identifying additional work for others

• Assisting in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making

• Advising clients in an atmosphere of partnership at the primary stakeholder level

• Proactively guiding and consulting technical and non-technical project-level client stakeholders on technical concepts or design implications

• Presenting to clients in a business-focused, impactful, and persuasive manner

What You'll Bring to the Role

• 5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment

• 5+ years’ experience leading consulting projects for large clients with three or more of the following types of projects, and is considered a go-to source of knowledge for others:

• Azure Compute (PaaS & Containers)

• Data Stores: Fit-for-purpose selection

• Messaging & Events

• API Design & Management

• Integration & APIs

• AI & Search

• SDLC/DevOps/Platform Engineering

• Performance & Scalability/Reliability & Release

• Identity & Access (Application-centric)

• Monitoring & Observability

• Documentation & Leadership

• 5+ years’ experience leading consulting projects for large clients with four or more of the following tools and technologies, and is considered a go-to source of knowledge for others:

• Design patterns and architectural concepts

• .NET Core

• C#

• Front-end development tools (Angular, React, Blazor, or comparable)

• ORM - Entity Framework/Dapper

• Data storage – relational and non-relational

• DevOps automation: CI/CD & IaC

• Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow)

• Automated tests

• Scrum/Kanban/Agile

• Experience contributing to user stories and backlog content, including task management and progress visibility

• 4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications.

• AZ204, AZ102  and AZ400 highly recommended

• Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner

• Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement