客户经理
Account Manager
我们正在寻找一位有条理且积极主动的客户经理，有在营销或创意机构工作的经验。
在此职位中，您将负责客户关系，同时协调从规划到完成的营销项目。您将成为指定客户的首要联系人，传达项目更新，组织交付物，并与内部营销和创意团队紧密合作，确保项目按时进行。
理想的候选人应具备与客户自信沟通、管理多个项目并为截止日期和结果承担责任的能力。
职位职责：
- 作为指定客户账户的主要联系人。
- 建立并维护与客户的良好专业关系。
- 了解每位客户的企业、目标、优先事项和项目需求。
- 协调从开始到结束的营销项目、活动和交付物。
- 制定项目时间表，分配任务并监控截止日期。
- 与营销、创意、广告和其他内部团队密切合作。
- 确保客户请求和项目指令清晰传达。
- 跟进待办任务、审批、反馈和交付物。
- 监控项目进展并识别可能的延迟或问题。
- 定期向客户提供项目状态、结果和下一步计划的更新。
- 监控账户表现并推荐提升客户成果的方法。
- 管理客户期望并专业地解决其关切。
- 保持准确的项目记录、会议笔记和客户沟通。
- 发现提升客户满意度、留存率和账户增长的机会。
要求
- 至少2–3年作为客户经理、项目协调员、客户服务经理或类似客户导向岗位的经验。
- 需要有在营销、数字营销、广告或创意机构工作的经验。
- 有协调营销活动、创意项目和客户交付物的经验。
- 强大的客户沟通和关系管理能力。
- 强大的组织和时间管理能力。
- 能够同时管理多个客户账户和项目。
- 擅长与客户和内部成员跟进沟通。
- 能够管理截止日期并在问题影响项目交付前解决问题。
- 注重细节、可靠并能对所负责的账户负责。
- 擅长工作
查看英文原文
We are looking for an organized and proactive Account Manager with experience working in a marketing or creative agency.
In this role, you will manage client relationships while coordinating marketing projects from planning through completion. You will serve as the main point of contact for assigned clients, communicate project updates, organize deliverables, and work closely with internal marketing and creative teams to keep projects on schedule.
The ideal candidate is confident communicating with clients, managing multiple projects, and taking ownership of deadlines and results.
Job Responsibilities:
- Serve as the main point of contact for assigned client accounts.
- Build and maintain strong professional relationships with clients.
- Understand each client’s business, goals, priorities, and project requirements.
- Coordinate marketing projects, campaigns, and deliverables from start to finish.
- Create project timelines, assign tasks, and monitor deadlines.
- Work closely with marketing, creative, advertising, and other internal teams.
- Make sure client requests and project instructions are clearly communicated.
- Follow up on pending tasks, approvals, feedback, and deliverables.
- Monitor project progress and identify possible delays or issues.
- Provide clients with regular updates on project status, results, and next steps.
- Monitor account performance and recommend ways to improve client outcomes.
- Manage client expectations and resolve concerns professionally.
- Maintain accurate project records, meeting notes, and client communications.
- Identify opportunities to improve client satisfaction, retention, and account growth.
Requirements
- At least 2–3 years of experience as an Account Manager, Project Coordinator, Client Services Manager, or in a similar client-facing role.
- Experience working in a marketing, digital marketing, advertising, or creative agency is required.
- Experience coordinating marketing campaigns, creative projects, and client deliverables.
- Strong client communication and relationship-management skills.
- Strong organizational and time-management skills.
- Able to manage multiple client accounts and projects at the same time.
- Comfortable following up with clients and internal team members.
- Able to manage deadlines and solve problems before they affect project delivery.
- Detail-oriented, dependable, and able to take ownership of assigned accounts.
- Comfortable working independently in a remote environment.
- Available to work full-time during EST hours.
Preferred Qualifications
- Experience working with North American or international clients.
- Familiarity with social media, paid advertising, content marketing, email marketing, or website projects.
- Experience using project-management and communication tools such as Asana, ClickUp, Monday.com, Trello, Slack, or similar platforms.
- Experience preparing client reports, presentations, and campaign updates.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
Originally posted on Himalayas