高级产品经理，POS
Senior Product Manager, POS
我们是谁
HungerRush 是一家领先的餐厅解决方案提供商。HungerRush 360 是我们的旗舰云 POS 系统，使您能够更轻松地让顾客满意、提升忠诚度，并从任何地方管理餐厅。该一体化系统整合了数字点餐、配送、客户互动、餐厅管理和支付处理，采用灵活的软件设计，为运营商提供更深入的客户洞察、更强大的运营控制力，并更有能力盈利增长。
职位概述
作为高级产品经理，您将在塑造我们的销售点（POS）平台未来方面发挥关键作用。您将负责核心 POS 平台的战略、探索和执行。一个核心重点是加强平台的技术基础，使团队能够更快地构建，同时确保产品在数千家餐厅中稳定运行。您将是推动平台转型并同时制定路线图的 PM。您将在我们的产品运营模型中运作——对业务成果负责而非输出，日常与工程和设计团队紧密合作，并基于餐厅运营商和员工在实际操作中使用平台的方式进行决策。
主要职责
产品运营模型与持续探索
- 与工程和设计团队协作，赋能团队，根据实时使用数据进行迭代，实现解决真实客户痛点的实际业务成果
- 在持续探索过程中与客户密切合作，包括客户访谈和门店观察，以确保我们正在构建正确的产品
- 平衡速度与质量，在需要时做出大胆决策，同时确保执行卓越
平台现代化与路线图策略
- 制定并维护 HungerRush 核心 POS 产品的战略路线图，平衡平台现代化、商业权衡（定价、包装、投资优先级），以及持续为餐厅运营商和顾客交付价值
- 与工程团队紧密合作，确定需要现代化、淘汰或重构的内容，按业务影响和未来 AI/报告需求进行排序
- 深入掌握餐厅运营商和员工如何使用 HungerRush 的 POS 系统，并将路线图和功能决策扎根于这些实际操作流程
- 进行市场调研和竞争分析，利用客户洞察和数据来指导产品决策，包括现代化的方向
查看英文原文
Who we are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business.
Position overview
As a Senior Product Manager, you will play a pivotal role in shaping the future of our Point-of-Sale platform. You will own strategy, discovery, and execution for our core POS platform. A core focus will also be strengthening the platform's technical foundations so the team can build faster, while keeping the product running reliably for thousands of live restaurants. You'll be the PM who takes the platform through that transition and drives the roadmap in parallel. You'll operate within our product operating model — accountable for business outcomes rather than output, embedded day-to-day with engineering and design, and grounded in how restaurant operators and staff use the platform in live operations.
Key responsibilities
Product Operating Model & Continuous Discovery
- Operate an empowered team with engineering and design, to iterate based on live usage data and achieve real business outcomes that solve real customer pain points
- Work closely with customers during continuous discovery, including customer interviews and in-store observation to make sure we're building the right thing
- Balance speed and quality, making bold decisions when needed while ensuring execution excellence
Platform Modernization & Roadmap Strategy
- Define and maintain a strategic roadmap for HungerRush's core POS product, balancing platform modernization, commercial tradeoffs (pricing, packaging, investment priorities), and continued delivery of value to restaurant operators and guests
- Work hand-in-hand with engineering on what to modernize, deprecate, or restructure, sequenced by business impact and future AI/reporting needs
- Develop deep fluency in how restaurant operators and staff use HungerRush’s POS and ground roadmap and feature decisions in those real operational workflows
- Conduct market research and competitive analysis, and use customer insights and data to inform product decisions, including where modernization work should be sequenced against feature demand
- Collaborate with stakeholders to prioritize features and platform work based on customer needs and business goals
AI-Native Product Practice
- Use AI tools fluently as part of your workflow — for research synthesis, data analysis, spec writing, and prototyping — and identify opportunities to build AI-powered capabilities directly into the POS platform, from transaction-level anomaly detection to automated recommendations for operators, as part of the platform's ongoing evolution
Commercial Ownership
- Own go-to-market for new POS capabilities — including positioning, messaging, and launch planning — partnering with sales, marketing, and customer success on rollout timing so releases land successfully with operators and franchise partners
Cross-Functional & Stakeholder Communication
- Partner directly with Engineering leadership on architectural decisions, shaping technical direction alongside execution.
- Coordinate with other product teams and departments, representing the Product in cross-team planning
- Communicate roadmap, trade-offs, and progress to Product leadership, Engineering, Sales, and Customer Success, rallying the team around the vision and strategy, not just status updates.
Qualifications
- 5+ years of proven experience as a Product Manager in the SaaS industry, preferably within restaurant Tech or POS domains
- Extensive hands-on experience running customer interviews and discovery research, deep empathy for users, ability to translate insights into product decisions, familiarity with UX/UI best practices
- Bias toward shipping small and validating quickly over "big bang" releases
- Platform modernization experience — you've helped evolve a legacy system into a modern, scalable architecture, including the data foundation needed to support reliable reporting and future AI-driven capabilities, and understand how to sequence the work based on business impact analysis
- Proficient in setting measurable goals (OKRs, KPIs), skilled at using product analytics to drive decisions
- Fluent with AI tools as part of daily product work — research synthesis, spec generation, data analysis, prototyping and experience shipping AI-powered features in a live product
- Proven ability to move fluidly between long-term platform strategy and hands-on delivery, with a track record of shipping successful products, sound commercial judgment on pricing and investment tradeoffs, strong prioritization skills, and sound judgment on what to build, what to defer, and what to rebuild
- Excellent collaboration, communication and stakeholder management skills — able to build genuine trust and partnership with engineers, designers, and cross-functional stakeholders
- Skilled at articulating product value and positioning to internal and external stakeholders, from crafting the narrative to presenting it persuasively
- Able to align and inspire teams through a period of significant technical change
Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
Originally posted on Himalayas