开发者倡导者 - 服务管理
Developer Advocate - Service Management
我们是一支工程师团队，将我们的实际经验转化为帮助用户社区解决问题的方案。专注于服务管理，帮助团队应对事件、运行值班，并自动化他们的操作，你将与各行业的从业者和领导者合作，扩大你在SRE、工程师、DevOps和运维领域的影响力。这是一个独特的机会，让你同时运用工程能力和创意叙事技巧，塑造云可观测性、事件响应和服务管理的格局。
你将负责：
- 作为服务管理（事件响应、值班、IDP、工作管理、流程自动化、代理构建和运营自动化）方面的专家，为Datadog的倡导和工程团队提供支持
- 通过一种或多种媒介创建内容，以建立Datadog在DevOps、监控、可观测性和安全领域的领导地位，例如构建演示、公开演讲、撰写博客、编写文档、举办网络研讨会、开源项目、研究报告等
- 与产品工程团队合作，打造引人入胜的演示，并指导内部工程团队进行有效的沟通和展示
- 与开源社区互动，推动市场上的关键信息，并为Datadog开发新的集成
- 通过反馈（缺陷或产品增强建议）、文档或代码对产品做出贡献
你具备：
- 大约5年以上的平台工程师、站点可靠性工程师、DevOps工程师或软件开发人员经验，有值班/事件响应的实际操作经验和在复杂IT环境中运行生产系统的经验
- 对核心服务管理实践（事件响应、值班、事件后评审和SLO）有深入理解，熟悉Datadog、PagerDuty、Opsgenie、incident.io、Rootly、Jira Cloud Platform、Cortex等工具，了解不同规模组织的运营挑战
- 热衷于帮助团队解决组织性问题，而不仅仅是技术问题，以及它们之间的交集，并且广泛分享你的知识
- 大约2年以上的叙事和创作引人入胜内容的经验，例如书面内容、在SREcon、DevOpsDays或SREday等会议上发表演讲、主持研讨会、直播或录制视频、参与开源项目和社区活动
- 你有公开可用的作品
查看英文原文
We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.
What You'll Do:
- Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
- Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
- Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
- Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
- Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code
Who You Are:
- Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
- You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
- You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
- Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
- You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
- You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
- You enjoy self driven exploration and education on new technologies and languages
Bonus points:
- You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
- You are already an active member of SRE, DevOps, or incident-response communities
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous career development opportunities
- Product training to develop understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$136,000—$170,000 USD
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.