账户总监
Account Director
Superside 正在招聘一名客户总监，负责带领并发展一系列具有战略意义的企业客户。您将负责客户的整个生命周期，从售前规划到交付、续约和扩展，确保客户将 Superside 视为长期的创意合作伙伴。
该职位位于客户战略、商业增长和交付的交汇点。您将领导跨职能团队，管理高级利益相关者，并推动复杂客户的留存、扩展和高质量交付。
您将负责
- 负责 5–10 家企业客户的全流程关系，推动留存、扩展和高管信任。
- 制定并执行客户增长策略，识别升级和扩展机会。
- 与管理层合作，主导续约和商业谈判。
- 与高级利益相关者和采购团队建立牢固的关系。
- 将客户目标转化为可扩展的创意项目和解决方案。
- 与项目经理和制作人合作，确保各工作流的无缝交付。
- 作为高级问题解决负责人，快速解决问题并保持客户信心。
- 监控客户健康状况、支出速度和进度，确保业绩和盈利能力。
- 制定以 ROI 为导向的商业案例，展示 Superside 模式的价值。
- 识别利用 AI 和自动化提升客户成果的机会。
- 指导和培养项目经理和制作人，提高交付和客户管理的标准。
- 与创意、产品和运营团队合作，对资源和执行达成一致。
您需要具备的条件
- 在创意、营销或数字环境中的客户管理或客户服务领域有 5–10 年以上经验。
- 有管理并拓展企业或高价值全球客户的成功记录。
- 有 3–5 年以上的客户领导岗位经验（如高级客户经理、集团客户经理或同等职位）。
- 具备强大的商业敏锐度，对收入、留存和增长目标有责任感。
- 有与企业、SaaS、D2C 或 B2B 客户合作的经验。
- 有管理高级利益相关者和在复杂组织中导航的经验。
- 有领导和培养跨职能团队的经验。
- 具有强大的运营思维，能够在保持质量的同时扩大交付规模。
- 能够将业务目标转化为可操作的项目和成果。
- 优秀的沟通能力，具备结构化思维
查看英文原文
Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.
This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
What you’ll do
- Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build strong relationships with senior stakeholders and procurement teams.
- Translate customer goals into scalable creative programs and solutions.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
- Monitor account health, burn rates, and pacing to ensure performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Superside’s model.
- Identify opportunities to leverage AI and automation to improve customer outcomes.
- Coach and develop PMs and Producers to raise the bar on delivery and customer management.
- Partner with Creative, Product, and Operations to align on resourcing and execution.
What you'll need to succeed
- 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
- Proven track record of managing and growing enterprise or high-value global accounts.
- 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
- Strong commercial acumen with ownership of revenue, retention, and growth targets.
- Experience working with enterprise, SaaS, D2C, or B2B clients.
- Proven ability to manage senior stakeholders and navigate complex organizations.
- Experience leading and developing cross-functional teams.
- Strong operational mindset with the ability to scale delivery while maintaining quality.
- Ability to translate business objectives into actionable programs and outcomes.
- Excellent communication skills with a structured, solution-oriented approach.