部署经理

Responsibilities:
Design and lead high-touch, on-site deployment engagements – site assessment, fleet provisioning, RTK GPS and connectivity setup, and go-live readiness – for new and expanding accounts.

Enable successful customer adoption by supporting setup of fleet management software, network/connectivity configuration, and integration with customer systems and workflows.

Train on-site customer teams and operators on Burro's use, ensuring the site is ready for daily, independent operation before handoff to the Customer Success team.

Collaborate with customer stakeholders, field service technicians, and engineering to resolve technical and mechanical blockers, support site safety and operational reviews, and validate deployment readiness so issues get solved once instead of resurfacing across the fleet.

Maintain deployment timelines, milestones, and readiness checklists across multiple concurrent site deployments.

Drive escalation of technical and mechanical issues to robot support and engineering teams during deployment.

Document deployment learnings and standard configurations to continuously shorten time-to-value for future deployments.

Proactively identify opportunities to improve the deployment playbook and hand off a stronger account to the Customer Success team.

A Successful Candidate Would Possess These Skills:
Ability to work independently and collaborate as part of a team

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships and provide clear guidance to others

Ability to lead projects or workstreams and prioritize multiple tasks in a fast-paced and dynamic environment

Ability to meet deadlines

Requirements:
B.S. in Engineering, Business or other technology related field

5+ years of experience in a customer-facing technical role, such as field engineering, technical implementation, solutions deployment, or startup operations

3+ years of experience leading technical deployments or workshops with field teams, engineering, or operations stakeholders

Experience supporting technical activation, deployment planning, configuration, or go-live activities for hardware or software products

Hands-on experience with, or strong aptitude for, autonomous mobility or robotics technology, and a deep interest in the AgTech / autonomy landscape

Customer centric, data driven, and comfortable being both project manager and technical expert on-site

Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure

Self-starter able to take initiative and work independently

Onsite travel required up to 80% or as needed

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Proficient in Spanish required

Nice-To-Haves:
Experience managing a large portfolio of accounts or sites

Experience supporting technical evaluations or pilot programs in field or enterprise settings

Experience scoping enablement activities and supporting safety, operations, or scale discussions during adoption

Familiar with the Agriculture industry / Nursery industry

Project Management Professional (PMP) certification

Familiarity with electrical and mechanical repair processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.)

Familiarity with autonomous mobility technology, such as computer vision and other sensors, RTK GPS, electrical systems (including charging and batteries), and mechanical systems

Perks:
Competitive salary and benefits package (medical/dental/vision)

401K Plan

Early-stage equity

Unlimited PTO

Paid parental leave