高级战略客户成功工程师
Sr. Strategic Customer Success Engineer
现代软件依赖于开源，而管理与之相关的合规性、安全性和监管复杂性是工程和法律团队今天面临的最大问题之一。FOSSA 是他们用来解决这些挑战的平台。我们帮助成千上万的组织自动化许可证合规性，优先处理漏洞，生成和操作 SBOM，并满足监管要求。无论是扫描人工智能生成的代码以查找知识产权风险，还是帮助公司在并购尽职调查中前进，FOSSA 都让团队对交付他们信任的软件充满信心。
**FOSSA** 是一家快速成长的 B 轮融资公司，拥有一支真正分布式的团队。虽然我们的根在旧金山，但我们的团队成员分布在多个国家的不同时区。我们一直在努力找到分布式工作的有效方法，同时保持有助于我们更好地协作并热爱工作的直接个人联系。
##### **你的使命**
你是一名**高级战略客户成功工程师**，擅长应对技术挑战，并深入与客户合作以帮助他们实现目标。你具有出色的敬业精神，能够接受一定程度的模糊性。你明白客户是一个公司的核心，并且有能力弥合客户期望与 FOSSA 当前所能提供的差距，无论这个差距是宽还是窄。
同时，你不会犹豫在内部表达自己的观点，你不断寻求识别和改进技术流程，消除障碍。你可以在客户面前表现得优雅且善于表达，能够用简单明了的方式向非技术人员解释复杂的 technical 情况。你也能够在适当的情况下“直言不讳”，说出真相。
你在帮助客户方面有很强的技术能力，并能适应与 FOSSA 互动的不同角色（律师/知识产权委员会、项目经理和其他中介、各类背景的工程负责人和软件工程师）。如果你有之前使用 OSS 或类似经验，将是一个很大的加分项。
最重要的是，你是一个真正的团队合作者，你希望与你的客户成功经理、客户成功团队中的其他工程师、产品和工程贡献者以及其他许多人合作，推动有意义的结果。你热爱开源及其在促进软件开发乃至人类进步方面的价值。你甚至不会去考虑……
查看英文原文
Modern software runs on open source, and managing the compliance, security, and regulatory complexity that comes with it is one of the biggest problems facing engineering and legal teams today. FOSSA is the platform they use to address these challenges. We help thousands of organizations automate license compliance, prioritize vulnerabilities, generate and operationalize SBOMs, and meet regulatory requirements. Whether it's scanning AI-generated code for IP risks or helping a company through M&A due diligence, FOSSA gives teams the confidence to ship software they trust.
**FOSSA** is a rapidly growing series-B company with a truly distributed team. While our roots are in San Francisco, our growing team has members in several countries across many time zones. We’re always working to find the perfect balance of effective approaches to distributed work, while maintaining the direct personal connections that help us work better together and love our jobs.
##### **Your Mission**
You’re a **Sr. Strategic Customer Success Engineer** that thrives on technical challenges and going deep with customers to help them accomplish their goals. Exceptional work ethic is second nature to you, and you welcome a certain level of ambiguity. You understand that customers are what make a company and are willing and able to bridge the gap, narrow or wide, between customer expectations and what FOSSA delivers today.
Simultaneously, you do not hesitate to speak up internally, you constantly seek to identify and improve technical processes and eliminate obstacles. You can be polished and well spoken in front of customers, articulating complex technical situations in a simple and concise manner to non-technical audiences. You can also be “gloves off” and tell the unvarnished truth in the right circumstances.
Your technical acumen in helping customers is strong, and you are able to adapt to the different personas that interact with FOSSA (Lawyers / IP Councils, Project Managers and other Intermediaries, Engineering Leaders and Software Engineers of various types and backgrounds). Strong bonus if you have had prior OSS or similar experience.
Most importantly, you are a true team player, you want to partner with your Customer Success Managers, other engineers on the CS team, Product and Engineering contributors and many others to drive meaningful outcomes. You love open source and what it stands for in furthering software development and ultimately human advancement. You don’t ever give up and embrace adversity while approaching difficulties head-on.
##### **Responsibilities & Key Skills:**
- Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
- Ongoing technical ownership and accountability over a set of FOSSA’s customers
- Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
- Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
- Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments
- Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes
- Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers
- Think and act “customer-first”, collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.)
##### **Qualifications:**
- Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
- Proven ability to write and maintain customer-facing technical project documentation
- Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc.
- Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations
- Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and be able to be provide input to on-call teams at FOSSA
- Desire to thrive by overcoming challenges, ambiguity and other “rough edges” in a fast-growing startup environment
- Sense of humor, persistence, professional gregariousness
- Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment
##### **It’s a plus if you also have:**
- Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field
- Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A)
- Experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience
- Solid understanding of open source software, passion to learn
- Prior open source software contributor experience
- Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks
- Prior experience with SCA and/or SAST tools
- Working knowledge of software development security and vulnerability risks
- Working knowledge and understanding of software development build systems
- Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.)
- Ability to travel up to 20% of the time to meet with customers as needed
**Why you'll love working at FOSSA:**
- Amazing team culture and environment
- Named by Built In as Best Start-up to work for 2024, 2025, 2026 and Forbes 2022
- Competitive salary and equity package
- Unlimited PTO
The annual cash compensation range for this position is **$200,000 - $240,000 OTE USD**. Final compensation will be determined based on experience and skills and may vary from the range listed.
FOSSA is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.