客户服务专员 - 远程办公（AR, TX, OH, SC, NC, VA, MI, PA 仅限）
Customer Service Associate - Work from Home (AR, TX, OH, SC, NC, VA, MI, PA ONLY
我们正在寻找富有同理心、以客户为中心的专业人士加入我们的团队！在这个职位中，你将成为接受特种药物治疗的患者的第一联系人，为他们提供支持、指导和卓越的服务，贯穿他们的整个护理旅程。
如果你喜欢帮助他人，在快节奏的环境中茁壮成长，并且具备良好的沟通技巧，我们期待你的加入。
你将负责：
- 回应患者和医疗医生关于特种药物订单的来电。
- 审核并更新患者的人口统计信息和病史。
- 审核订单内容并完成临床评估。
- 指导患者其财务责任并收集支付方式。
- 安排将药品送至患者的家中或医生办公室。
- 确定患者是否需要与药剂师进行临床咨询，以提供有关如何正确使用或储存药物的更多信息并解答问题。
- 与其他团队如保险和财务援助团队合作，协助患者获得特种药物的批准。
- 帮助安抚我们的患者，并在患者适应使用特种药房时提供流程指导。
我们寻找的是：
- 年龄18岁及以上
- 高中文凭或同等学历
- 优秀的客户服务和沟通技巧。
- 对每一次互动都采取富有同理心、以患者为先的态度。
- 强烈的细节关注能力和组织能力。
- 能够多任务处理，并在快节奏的呼叫中心环境中高效工作。
- 具有医疗保健、药房、呼叫中心或客户服务经验者优先，但非必需。
- 周一至周六上午8点至晚上8点之间有空闲时间
- 必须目前居住在美国以下州份：AR、TX、OH、SC、NC、VA、MI 和 PA
- 必须满足以下设备要求。
设备要求：
- 操作系统：Windows 11
- 处理器：双核或更高，基础时钟速度2.00GHz或更高（不包括加速/涡轮/“最高”频率）
- 内存：8GB 或更高
- 硬盘可用空间：5GB 或更高
- 网络摄像头
- USB 耳机
- 第二个显示器
- 高速互联网，下载速度至少20 Mbps，上传速度至少10 Mbps（注意：电脑也必须通过以太网线连接到调制解调器或路由器）。此职位不支持3G/4G/5G、卫星和WiFi网络连接。
- 不能使用 Chromebook 或 Mac 计算机
查看英文原文
We're seeking compassionate, customer-focused professionals to join our team! In this role, you'll be the first point of contact for patients receiving specialty medications, providing support, guidance, and exceptional service throughout their care journey.
If you enjoy helping others, thrive in a fast-paced environment, and have strong communication skills, we'd love to hear from you.
What You'll Do
- Answer inbound calls from patients and Medical Doctors regarding specialty medication orders.
- Reviewing and updating patient demographics and medical history.
- Reviewing order contents and completing clinical assessments.
- Instructing the patient of their financial responsibility and collecting payment method.
- Scheduling delivery to the patient’s home or physician office.
- Determining whether the patient needs a clinical consultation with a pharmacist to provide additional information about how to properly use or store their medications and answer questions.
- Work with other teams such as Insurance and Financial Assistance to assist patients with obtaining approvals for specialty medications
- Help reassure our patients and provide process guidance as the patient gets used to using a specialty pharmacy.
What We're Looking For
- 18 years of age or older
- High School Diploma or GED
- Excellent customer service and communication skills.
- A compassionate, patient-first approach to every interaction.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced call center environment.
- Previous healthcare, pharmacy, call center, or customer service experience is a plus but not required.
- Open availability between 8am - 8pm ET Monday through Saturday
- Must currently reside in the following US states to be considered: AR, TX, OH, SC, NC, VA, MI, and PA
- Must meet our Equipment Requirements outlined below.
Equipment Requirements:
- OS: Windows 11
- Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
- RAM: 8GB or higher
- Hard Drive Free Space: 5GB or higher.
- Webcam
- USB Headset
- Second monitor
- High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.
- Chromebooks/Mac computers cannot be utilized for this position.
This is a rewarding opportunity to build a meaningful career while making a positive impact on the lives of patients who depend on specialty medications. If you're passionate about helping others and providing outstanding service, we encourage you to apply.
Why Startek?
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
As an employee you will receive;
- Full time, bi-weekly pay at $14 per hour
- Paid training and continuous development
- Promotion opportunities (Startek makes every effort to promote from within)
- Medical, Dental and Vision benefits after 60 days of successful employment
- 401K and Stock plan participation
- We also have employee perks and discounts with both national programs and community engagement programs.
What Can You Expect After You Apply?
Our team of Recruiters and Specialists will evaluate your experience and skillset which will include completing our Work From Home assessment. Once reviewed, we'll speak with you to determine next steps in joining the Startek team.
Please note that due to our contractual obligations - All candidates must be willing to participate in pre-employment drug screening and background checks facilitated by our team.
We have a diverse set of full time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today!
Startek is an Equal Opportunity Employer
Originally posted on Himalayas