高级应收账款专员
Senior Accounts Receivable Specialist
在分布式团队环境中，在最少监督的情况下，为所有支持的业务线客户提供应收账款和收款服务。这包括中型到大型市场客户和/或具有更高复杂度的战略合作关系。作为应收账款和收款服务的专家顾问，提供客户支持和财务运营相关事项的支持，包括账户对账、催收、分析和问题解决。作为内部和外部业务合作伙伴的账单和收款查询的主要联系人。研究并解决各种复杂的内部和外部查询。
高效准确地执行中等至复杂的应收账款活动，包括但不限于账单、现金处理、对账、客户调研和异常处理，适用于所有支持的业务线。
创建、审核并推荐必要的文件以生成客户账单。向业务合作伙伴和客户提供准确完整的信息，并协助他们理解账单和收款流程。
通过分析和审查信息，采用数据驱动的方法解决账单争议和支付问题，并提供替代解决方案。
解决账户的逾期余额，利用对业务系统的了解及其与账单和收款的关系。
执行内部和外部催收活动，以最大化现金流并确保符合公司政策、程序和财务控制要求。
向管理层建议账单调整、核销和客户退款，确保准备文档以供审核和批准。
按需准备及时准确的账单和对账报告。
根据既定触发条件识别风险客户。与客户、销售、管理和其他关键业务合作伙伴协调，共同解决问题，影响账单和应收账款策略。
分析客户需求，提供能力教育，并与客户经理合作，为结构、会员和账单提供建议，以支持复杂需求和绩效标准。
识别、记录并跟踪可能表明更大系统或流程问题的趋势；向相关人员上报，并与领导层合作制定解决方案。
遵守并维护机密信息的数据完整性。
查看英文原文
With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution.Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries
Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported
Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers, and assist them in understanding the billing and collection process
Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions
Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections
Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls
Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval
Prepare timely and accurate billing and reconciliation reports as needed
Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies
Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards
Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed, to support the business need
Job Specifications
Typically has the following skills and abilities:
Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP-based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills
Critical thinking and analytical, with a solution-oriented approach to work
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences
Must be available to work within the full range of division hours of operation
Clean credit history as reported by credit report
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.85 - $28.88VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
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Originally posted on Himalayas