客户支持专员 II | 周日-周四 8:30AM – 5:00PM
Customer Support Specialist II | Sun – Thurs 8:30AM – 5:00PM
Abbott是一家全球医疗保健领导者，帮助人们在生命各个阶段更好地生活。我们的产品组合涵盖各种医疗技术，业务和产品在诊断、医疗设备、营养品和品牌仿制药领域处于领先地位。我们的122,000名员工服务于全球160多个国家的客户。
职位描述：
在Abbott工作
在Abbott，你可以从事有意义的工作，获得成长和学习的机会，照顾自己和家人，做真实的自己，并过上充实的生活。你还将享受：
- 在一家国际公司中实现你梦想的职业发展。
- 员工可在下个日历年享受我们Health Investment Plan（HIP）PPO医疗保险计划的免费医疗保障。
- 一份雇主高比例出资的优秀退休储蓄计划。
- 学费报销、Freedom 2 Save学生债务计划以及FreeU教育福利——一条经济实惠且便捷的获取学士学位的路径。
- 一家被公认为全球数十个国家最佳工作场所的企业，并被《财富》杂志评为全球最受赞赏的公司之一。
- 一家被公认为最佳大公司之一，同时也是最佳职场之一，尤其在多样性、职场妈妈、女性高管和科学家方面表现突出。
机会介绍
该职位支持客户服务中心内的医疗保健提供者和患者。
作为客户支持专员II，你将通过电话、语音邮件和电子邮件提供及时、专业的服务，并与客户服务中心的各团队合作。你将解决医疗提供者和销售相关的问题，支持特别项目，并帮助改进提升客户体验和支持销售策略的流程。
你将负责的工作
- 管理来自医疗提供者、销售团队和其他内部客户的来电、语音邮件和电子邮件咨询。
- 调查并解决疑问、服务问题和客户投诉；在适当的时候识别并升级高优先级的问题。
- 保持对销售政策、组织结构、区域分配和销售项目的最新了解，同时记录新流程和改进机会。
- 提供准确、专业的服务，满足出勤和排班要求，完成必要的培训和评估，并遵守质量管理要求
查看英文原文
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit—an affordable and convenient path to getting a bachelor's degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position supports Healthcare providers & patients within the Customer Care Center.
As a Customer Support Specialist II, you'll provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You'll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.
What You'll Work On
- Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
- Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
- Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
- Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.
Required Qualifications
- High School Diploma or General Education Degree (GED).
- Three (3) or more years of customer service experience.
- Three (3) or more years of experience in a sales or customer service environment focused on delivering exceptional customer experience.
- Strong verbal and written communication, problem-solving, organizational, and interpersonal skills with the ability to work effectively across teams and adapt to changing priorities.
- Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
- Must be 18 years of age or older.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- Experience working in an inbound/outbound contact center within the healthcare industry.
- Experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service environment.
The base pay for this position is
$17.00 – $34.00/hourIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer ServiceDIVISION:
ONCO Cancer DiagnosticsLOCATION:
United States of America : RemoteADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
NoMEDICAL SURVEILLANCE:
NoSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: Originally posted on Himalayas