客户经理
Account Executive
**未来机会**
此职位尚未正式开放；我们希望收集那些希望在我们开启面试时被考虑的人的简历。
🏡 关于我们
在eLEND，我们正在革新抵押贷款——将人类专业知识与智能自动化和AI驱动的工具相结合，创造更快、更简单、更个性化的房屋融资体验。我们认为技术的力量取决于背后的人，因此我们正在打造一支重视创新、责任感和包容性的团队。这里的每个职位都是参与塑造抵押贷款未来的机会。
✨ 该职位的重要性
作为我们批发销售团队的战略客户经理，您将在推动eLEND增长方面发挥关键作用，通过建立牢固且持久的经纪人关系。您将利用您的销售技巧、产品知识和卓越的客户服务技能，帮助经纪人为其客户提供合适的贷款解决方案。该职位直接影响eLEND的成功，通过扩大市场覆盖范围、增加产量并确保优质的客户体验。您将得到一位重视您的专业知识、信任您的判断并赋予您成功能力的领导团队的支持。
🛠️ 主要职责
- 建立、加强并维护经纪人关系，以推动批发贷款生产。
- 每日监控贷款管道表现，跟踪月度产量、客户流失率和贷款质量。
- 通过电话、电子邮件和批准的渠道与客户保持持续沟通，提供顶级服务。
- 识别并追求新的业务机会，以扩展eLEND的经纪人网络。
- 在批发客户和内部运营团队之间担任联络人，以确保贷款处理顺畅。
- 通过参加教育研讨会，及时了解监管和行业标准。
- 向潜在和现有客户分发营销材料，以推广eLEND产品。
- 对潜在客户进行面试，并对已批准的客户进行正确的贷款提交流程培训。
- 参加每周销售会议，并与同事合作分享最佳实践。
- 达到或超越分配的销售目标和绩效指标。
- 在需要时指导新的客户经理，就客户互动提供指导和反馈。
- 🎯 您带来的价值
- 需要高中文凭或同等学历；大专学历优先。
- 在抵押贷款销售或批发贷款领域有实际经验，有实现或超越销售目标的记录。
查看英文原文
**FUTURE OPPORTUNITY**
This role is not officially open; we would like to collect resumes from those who would love to be considered once we open interviews.
🏡 About Us
At eLEND, we’re modernizing mortgage — combining human expertise with smart automation and AI-powered tools to create faster, simpler, and more personalized home financing experiences. We believe technology is only as powerful as the people behind it, which is why we’re building a team that values innovation, accountability, and inclusion. Every role here is a chance to be part of shaping the future of mortgage lending.
✨ Why This Role Matters
As a Strategic Account Executive on our Wholesale Sales team, you’ll play a vital role in driving eLEND’s growth by building strong, lasting broker relationships. You’ll leverage your sales acumen, product knowledge, and exceptional customer service skills to help brokers find the right loan solutions for their clients’ needs. This role directly impacts eLEND’s success by expanding market reach, increasing production volume, and ensuring a superior client experience. You’ll be supported by leadership that values your expertise, trusts your judgment, and empowers you to succeed.
🛠️ Key Responsibilities
- Build, strengthen, and maintain broker relationships to drive wholesale loan production.
- Monitor loan pipeline performance daily, tracking monthly volume, client attrition, and loan quality.
- Maintain consistent communication with clients through calls, emails, and approved channels to deliver top-tier service.
- Identify and pursue new business opportunities to expand eLEND’s broker network.
- Act as a liaison between wholesale clients and internal operations teams to ensure smooth loan processing.
- Stay up to date with regulatory and industry standards by attending educational seminars.
- Distribute marketing materials to prospective and existing clients to promote eLEND products.
- Conduct interviews with potential clients and train approved clients on proper loan submission processes.
- Participate in weekly sales meetings and collaborate with peers to share best practices.
- Meet or exceed assigned sales goals and performance metrics.
- Mentor new Account Executives when requested, providing coaching and feedback on client engagement.
🎯 What You Bring
- High school diploma or GED required; associate degree preferred.
- Proven experience in mortgage sales or wholesale lending, with a track record of achieving or exceeding sales goals.
- Strong understanding of loan products, market trends, and broker relationships.
- Excellent communication, negotiation, and analytical skills.
- Self-motivated, results-driven, and adaptable in a fast-paced environment.
- A commitment to delivering exceptional client experiences and long-term relationship growth.
- Patience, persistence, and an inner drive to succeed.
📆 A Day in the Life
Your days will include:
- Checking your pipeline to monitor loan performance and follow up with brokers.
- Reaching out to new and existing clients to build rapport and identify loan opportunities.
- Collaborating with operations and underwriting to ensure smooth loan delivery.
- Attending virtual team meetings and sharing market insights with leadership.
- Tracking progress toward monthly volume goals and refining your outreach strategies.
💼 Worksite
At eLEND, we recognize the value of flexibility and collaboration. This role is fully remote, allowing you to manage your pipeline and client relationships from anywhere while staying connected with your team virtually.
Physical Requirements:
- Intermittent standing and walking throughout the workday.
- Prolonged periods of sitting.
- Typing, dialing, and writing as part of daily tasks.
- Visual acuity for computer-based work and normal hearing for conversation.
- Reasonable accommodations available upon request with relevant documentation.
💰 Compensation & Benefits
- Commission-driven with flexible guarantee
- Comprehensive health, dental, and vision benefits
- 401(k) plan
- Generous PTO and paid holidays
- Fully remote role
- Career growth opportunities within eLEND’s expanding Wholesale Sales organization
🌈 Equal Opportunity for All
At eLEND, we recognize and celebrate the value diverse perspectives bring to our team. We’re an equal opportunity employer, committed to making hiring decisions based on talent, experience, and potential — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.