客户支持顾问 - 金融服务（罗马尼亚远程）
Customer Support Advisor - Financial Services (Remote in Romania)
职位名称：客户支持顾问
工作地点：罗马尼亚远程办公
工作类型：正式/全职，每周40小时
薪资范围：17,000 - 18,000欧元
工作时间：周一至周五，上午9点至下午5:30
职位简介：
成功候选人将支持英国和爱尔兰增长最快的初创公司之一，改变员工福利的提供和体验方式。这为有经验的客户支持顾问提供了一个加入快速发展的公司的绝佳机会，有机会与客户、保险公司和公司内部团队接触。该职位职责广泛，具有全球影响力，并有很多成长机会。
你将负责的工作：
- 作为支持团队的一员与客户互动。作为福利和政策相关问题的第一线调查人员，负责问题解决。与保险公司和供应商沟通处理升级问题，跟踪任何重复出现的问题并保持高质量的文档记录。
- 处理新业务行政事务。设置新的雇主计划，促进雇主、员工和保险公司之间的申请流程处理，同时更新我们的CRM和内部系统。
- 支持计划续签。与雇主和保险公司紧密合作，与客户成功团队协作以优化流程并提升客户体验。
- 负责政策事件管理。处理政策变更，包括新成员加入、离职、家属变动、取消和修改；协调内部团队和供应商。
- 工作地点：你需要在都柏林完成入职和新员工培训，并每季度前往都柏林参加会议和培训。
我们的招聘流程
· 第一轮面试与人才招聘团队
· 语言能力评估
· 最终轮面试及任务与招聘团队
· 背景核查
你的背景
- 在保险、金融服务或人力资源福利管理领域有2年以上运营/支持经验
- 注重细节。你可以管理多个工作流并深入复杂问题
- 清晰的书面沟通能力。你在与不同利益相关者合作时表现出色
- 能够独立工作。你在被赋予重要任务并得到指导时表现良好
- 适应快节奏的工作环境。你能够应对不确定性和不断变化的流程
最初发布于Himalayas
查看英文原文
about the role
Job Title: Customer Support Advisor
Location: Remote based in Romania
Terms: Permanent / Full-Time 40h weekly
Salary band: €17,000 - €18,000
Schedule: Monday to Friday, 9 am - 5:30 pm
About the role:
The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced. This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.
What you'll be doing:
- Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
- Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
- Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
- Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
- Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.
Our Recruitment process
· 1st round interview with the Talent Acquisition Team
- Language assessment
- Final round interview and task with the Hiring Team
- Reference checking
your profile
- 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR
- Strong attention to detail. You can manage multiple workstreams and dive into complexity
- Clear written communication skills. You thrive when working with different stakeholders
- Ability to work independently. You perform well when tasked with important matters and given guidance
- Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes
Originally posted on Himalayas