高级销售主管 – AWS
Sr. Sales Executive – AWS
在TTEC Digital，我们指导客户，确保员工感受到价值和充分的支持，因为卓越的客户体验首先是一个员工流程。我们的愿景是一致的，一个员工可以茁壮成长的地方。
作为远程工作的TTEC Digital高级销售主管，您将通过销售Amazon Connect以及对话式和代理AI的专业及管理服务，推动新客户增长。您将帮助企业通过结合AI、云、数据、CX策略和技术，实现客户互动的转型。
您将负责整个销售流程，专注于识别、渗透并赢得新的企业客户。您将针对那些希望现代化其客服中心、转型客户服务、提升自助服务，并利用AI自动化和增强客户互动的组织。
您将销售Amazon Connect和AWS AI能力的商业价值，包括Connect中的Amazon Q和AI代理，结合TTEC Digital的咨询、技术、数据、AI和实施专长。AWS当前的Connect功能支持AI驱动的自助服务、实时代理协助、对话分析、基于知识的响应，以及能够采取行动解决客户需求的AI代理。
重点关注领域包括：
- 识别、瞄准、渗透并完成新的企业客户。
- 管道创建：通过外向挖掘、高管接触、客户画像、合作伙伴、活动和推荐亲自生成管道。
- Amazon Connect与对话式AI销售：推广Amazon Connect、Connect中的Amazon Q、Connect AI代理和AWS AI，以推动客服中心现代化、客户服务转型、AI驱动的自助服务、代理协助、自动化和数字CX。
- 与CX、客户服务、客服中心、技术、数字化、数据与AI以及运营领域的高层建立关系。
- 发现业务挑战，并围绕CX、成本降低、自动化、收入增长和转型构建有说服力的案例。
- 与TTEC Digital的解决方案架构师、顾问和交付负责人合作，开发差异化解决方案。
- 在复杂的转型销售周期中协调内部和客户相关方。
- 区分TTEC Digital与CX、CCaaS、AI、云和服务竞争对手。
- 实现新客户目标，同时保持准确的管道、机会策略、成交计划等。
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Sr. Sales Executive for TTEC Digital working remotely, you’ll drive new-logo growth through the sale of Amazon Connect as well as conversational and agentic AI professional and managed services. You’ll help enterprise organizations transform customer engagement by combining AI, cloud, data, CX strategy, and technology.
What You’ll Be Doing
You’ll own the full sales cycle focused on identifying, penetrating, and winning net-new enterprise customers. You’ll target organizations looking to modernize their contact centers, transform customer service, improve self-service, and leverage AI to automate and enhance customer interactions.
You’ll sell the business value of Amazon Connect and AWS AI capabilities—including Amazon Q in Connect and AI agents—combined with TTEC Digital’s consulting, technology, data, AI, and implementation expertise. AWS’s current Connect capabilities support AI-powered self-service, real-time agent assistance, conversational analytics, knowledge-driven responses, and AI agents that can take actions to resolve customer needs.
Key Areas of Focus Include:
- Identify, target, penetrate, and close net-new enterprise accounts.
- Pipeline creation: Personally generate pipeline through outbound prospecting, executive outreach, account mapping, partners, events, and referrals.
- Amazon Connect & Conversational AI Selling: Position Amazon Connect, Amazon Q in Connect, Connect AI agents, and AWS AI to drive contact center modernization, customer service transformation, AI-powered self-service, agent assistance, automation, and digital CX.
- Build relationships with senior leaders across CX, Customer Service, Contact Center, Technology, Digital, Data & AI, and Operations.
- Uncover business challenges and build compelling cases around CX, cost reduction, automation, revenue growth, and transformation.
- Partner with TTEC Digital solution architects, consultants, and delivery leaders to develop differentiated solutions.
- Orchestrate internal and customer stakeholders through complex transformation sales cycles.
- Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors.
- Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
During a Typical Day, You’ll
- Research and prioritize net-new commercial and enterprise accounts with contact center, CX, cloud, or AI transformation potential.
- Develop account-entry strategies and identify whitespace, buying centers, influencers, champions, and economic buyers.
- Prospect directly into senior executives and create opportunities where no existing TTEC relationship exists.
- Conduct executive discovery to uncover business challenges, transformation initiatives, technology environments, and priorities.
- Create demand around Amazon Connect, conversational AI, agentic AI, and customer-service automation.
- Position TTEC Digital as the transformation partner combining AWS technology with strategy, consulting, data, AI, implementation, and managed services.
- Develop business cases demonstrating outcomes such as improved self-service, reduced cost-to-serve, increased agent productivity, and improved CX.
- Partner with solution architects and AWS experts on demonstrations, proposals, solution designs, business cases, and executive presentations.
- Aggressively advance opportunities from qualification through solution development, negotiation, and close.
- Maintain a healthy self-generated new-logo pipeline and accurate forecast.
- Monitor competitors and market developments to refine account and territory strategies.
What You Bring to the Role
- 5+ years of enterprise technology, cloud, SaaS, CCaaS, CX, AI, or professional services sales experience.
- Proven new-logo hunter with a track record of personally originating and closing enterprise customers.
- Consistent achievement or overachievement of aggressive sales quotas.
- Demonstrated ability to self-generate pipeline rather than rely primarily on inbound, existing accounts, or partners.
- Success selling complex six- and seven-figure technology transformation solutions.
- Experience selling into Contact Center, CX, Digital, Technology, Data & AI, or Operations.
- Experience selling Amazon Connect, AWS, CCaaS, conversational AI, contact center technology, cloud transformation, or adjacent solutions.
- Ability to create demand for customers who may not yet be evaluating.
- Ability to establish credibility with senior business and technology leaders.
- Proven consultative and value-selling skills.
- Ability to independently develop territory, account, and opportunity strategies.
- Competitive selling, negotiation, communication, and closing skills.
The anticipated starting salary range for individuals expressing interest in this position is $140,000-$175,000, plus eligibility for a sales incentive plan.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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