全国客户经理，员工福利
National Account Manager, Employee Benefits
我们共同为每个人创造更美好的财务未来的机会而努力。
我们将与客户、合作伙伴和同事一起努力，我们为他人而战，而非对抗：我们会挺身而出，倡导每个人都能获得机会。现状并不足够……我们相信每个个体和每个社区都应享有金融机遇。我们决心支持个人和社区实现更美好的财务未来。我们知道，实现这一未来取决于我们今天的行动。
与我们的使命宣言一样，Voya 坚信大胆行动并致力于落实。我们致力于打造一个工作环境，在这里，我们与生俱来的差异以及我们在一生中积累的差异都能被理解、被重视，并被有意识地追求。我们认为，员工是公司文化的主人，有责任营造一个让每个人都感到舒适、能够展现真实自我的环境。有意识地将我们的差异汇聚在一起，以积极影响我们的文化、服务我们的客户并丰富我们的社区，对我们的愿景至关重要。
你是否准备好加入一家拥有强大使命和优秀文化的公司？开始你的旅程——立即申请
职位概要：
负责由国家客户经理管理的指定国家客户群的日常质量和持续账户管理。
职位描述：
- 在国家客户团队内部实践效率，以保持高水平的客户体验和期望
- 能够在所有层级进行沟通，包括高层职位，展现出专业性、自信和影响力
- 支持国家客户经理处理持续的服务事务，并努力为客户打造一个团队单元——他们的团队延伸
- 负责处理指定客户的日常服务需求，提供一致的支持，同时寻求解决方案以减少日常客户活动中的复杂性
- 识别高需求客户的改进领域，并根据需要提供产品和系统的教育与审查
- 通过块分析和与国家客户经理的合作，识别并寻求机会，制定详细的行动计划
- 需要进行外部关系管理，以确保客户和经纪人在整个层级上获得一致的体验
- 参与最终候选人和客户维护的演示，其中适当的情况
查看英文原文
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now
Profile Summary:
Accountable for quality day to day and ongoing account management of an assigned National Account block of clients managed by our National Account Executives.
Profile Description:
- Practices efficiencies within the National Account Team to maintain high level of customer experience and expectations
- Ability to communicate across all levels, including high profile roles, with professionalism, confidence, and presence
- Supporting National Account Executive in ongoing service matters and practicing efforts to create a team unit for the client – an extension of their team
- Responsible for ownership of addressing day to day services needs of assigned clients and providing consistent support while seeking solutions to reduce complexities in day to day client activities
- Identify areas of improvement for clients with high needs and provide education and review of products and systems as necessary
- Recognize and seek opportunities through block analysis and collaboration with National Account Executive to develop detailed action plan
- External relationship management required to create consistent experience for clients and brokers across all levels
- Participates in finalist and stewardship presentations, where appropriate, delivering content as needed to support National Account value proposition and services
Knowledge & Experience:
- Ability to work and interact with high profile clients and respond timely and effectively to client requests
- Account management oriented, responsive, resourceful, quick and efficient, high volume work balance, collaboration, solution driven, proven approaches
- Organized and thoughtful in responses to clients and brokers, addressing details outside of the initial ask when needed, using critical thinking skills.
- Proactively seek and maintain channel of education and reminders to clients to enhance client experience
- Delegate expectations to internal team members to execute efficient problem solving
- Challenges process and creates alignment
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$88,470 - $110,590 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
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